Concierge Services/Support Associate - Part Time - SouthPark Mall presso Belk

Job Functions  

• Proactively greeting and engaging customers warmly and with a smile  

• Supporting the store to meet or exceed its customer service goals  

• Handling each customer transaction in a professional and friendly manner  

• Thanking each customer by name following a purchase  

• Offering assistance to the customer proactively and without prompt  

• Using suggestive selling techniques with all customers  

• Meeting or exceeding solicitation goal for Belk credit Rewards program  

• Meeting or exceeding goals, where applicable  

• Understanding Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com  

• Using Mobile Devices to complete a sale (where applicable)  

• Using Digital Computer-based Point-of-Sale and other digital technology to enhance the customer shopping experience  

• Using the Belk App and informing customers about the Belk App to enhance their shopping experience  

• Using the Belk website to look up merchandise and complete in-store orders for customers  

• Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks  

• Maintaining Belk professional dress standards and appearance 

• Complying with store policies including, but not limited to those concerning attendance and tardiness  

• Accepting additional duties or sharing responsibilities during busy times and/or as requested by Sales Team Manager 

Minimum Education & Experience: 

• No education requirement 

• Experience in retail preferred 

• Excellent communication skills 

• Must be able to work a flexible schedule including evenings & weekends, due to shift rotation 

Physical Requirements: 

• Ability to use computer keyboard, standard telephone and other related business equipment 

• Hand manipulation to remove sensor tags 

• Ability to push / pull 100-500 pounds when moving stock carts 

• Task demands vary in each department because of the different types of merchandise 

• Stocking requirements can involve reaching above & below shoulder level and lifting 25- 50 pound boxes 

• Ability to apply treatment/make-up to customer's face