- Professional
- Ufficio in Manchester
Why Ryan?
Competitive Compensation and Benefits
Home Office Stipend
Business Connectivity Reimbursement (Phone/Internet)
Gym Membership or Equipment Reimbursement
LinkedIn Learning Subscription
Flexible Work Environment
Tuition Reimbursement After One Year of Service
Accelerated Career Path
Award-Winning Culture & Community Outreach
Duties and responsibilities:
- Provide support for desktop and laptop systems, including installation, configuration, maintenance, and troubleshooting.
- Assist users with technical issues and general IT inquiries.
- Manage system backups, recovery processes, and software installations.
- Administer Microsoft Exchange mailboxes, Active Directory, DNS, and print subsystems.
- Install and maintain server applications and hardware, including racks and communication gear.
- Diagnose and repair hardware issues (e.g., hard drives, monitors, printers) at end-user workstations.
- Maintain hardware inventory and ensure software license compliance.
- Support desktop standards, including OS, antivirus, disk imaging, and encryption tools.
- Keep systems updated with current BIOS/firmware, security patches, and software versions.
- Contribute to process improvements through automation and documentation.
- Assist with IT projects and collaborate with system administrators on complex technical tasks.
Education and Experience:
- High-school diploma or general equivalency diploma (GED) with two to four years of related desktop administration experience.
Computer Skills:
- To perform this job successfully, an individual must have basic knowledge of Microsoft® Word and Access and intermediate knowledge of Microsoft® Excel, Outlook, Internet navigation and research, systems administration tools, and scripting and automation tools.
Certificates and Licenses:
- Valid driver's license required.
- User Operating Systems, Microsoft® Exchange, and Active Directory certifications preferred.
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