Program Director, ServiceNow presso University of Wollongong

• Level 10 | Senior Management / Principal Specialist
• Full-time / Maximum term (2 years)
• Information Management and Technology Services
• Location: UOW Wollongong Campus

UOW is inviting applications for a newly created, strategically significant role: Program Director – Service Now.

This is an exciting opportunity for an experienced program leader with a passion for digital transformation, strategic thinking, and delivering meaningful change through technology. As Program Manager, you’ll be responsible for shaping and leading a cohesive program of ServiceNow-enabled projects that will modernise enterprise workflows, enhance service delivery, and contribute directly to UOW’s transformation journey.

The ServiceNow platform has been identified as a key strategic technology for the University. With multiple modules across ITSM Pro, HRSD Pro, CSM Pro, SPM, ITOM, and FSM already in play or in planning, we need a clear programmatic approach to drive alignment, progress, and value.

What you’ll do

• Build and lead a structured program of ServiceNow initiatives aligned to UOW’s enterprise and digital strategy.
• Oversee the full delivery lifecycle—planning, execution, change management, adoption, and benefits realisation.
• Coordinate cross-functional workstreams and manage diverse delivery resources (internal teams and external partners).
• Establish and support governance forums and working groups to ensure transparency and alignment.
• Drive engagement and change strategies to ensure strong adoption and long-term success of the platform.
• Work closely with ServiceNow technical and functional advisors to ensure delivery aligns with platform best practice.
• Monitor progress, risk, dependencies and performance across the program and report to senior stakeholders.

Who we’re looking for

• Strong program or project management experience in enterprise IT or digital transformation settings.
• A strategic mindset and the ability to see the big picture while managing complex details.
• A collaborative, inclusive approach to working with technical teams, business stakeholders, and leadership.
• Familiarity with ServiceNow or similar enterprise platforms is highly desirable.
• Excellent communication and problem-solving skills, with a focus on outcomes and user experience.
• A commitment to UOW’s values, particularly around innovation, inclusion, transparency, and impact.

How to apply:

Applicants are requested to submit a resume and cover letter. The cover letter should be no more than 3 pages, summarising your skills and experience as they relate to the selection criteria located in the position description.

For a confidential discussion about this opportunity, please contact Ray Coury, Chief Information Digital Officer on (02) 4239 2290.

Position Description

Closing date: Monday 29 September 2025, 11.59pm

Note: Visa sponsorship is not available for this position. Only candidates with valid work rights in Australia are eligible to apply.