Relationship Analyst presso Firstrand

Job Description

Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in Commercial and Business Banking, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Your main duties will be to support the Business Relationship Managers by analyzing credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship

• Analyses credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship

• Year on year revenue growth versus budget for team portfolio

• Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards

• Act as the point of contact for the defined customer portfolio.

• Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer

• Manage the growth of active customer Account Base to increase client base

• Ensures a competent portfolio management as well as asset and liability growth

• Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards

• Manage the growth of active customer Account Base to increase client base

• Maximise Business Portfolio cross sell opportunities and strengthen client relationships

• Convert identified leads into successful sales

• Achieve individual targets as set according to appropriate business area or sales plan

• Comply with governance in terms of legislative and audit requirements

• Manage the % of facility documents outstanding in excess of 60 days after renewal as measured by Collateral team per BS Team / region based on facilities approved and documents submitted

• Ensure effective Data Management by ensuring expired limits are attended to against set target

• Prepare credit proposals for review by the Credit Product House

• Compliance with procedures and processes

• Keep abreast with what's happening within the market place and more specifically with regards to process and credit policy

• Manage own development to increase own competencies

You Will Be An Ideal Candidate If You

• Have relevant degree

• Have at least 3 years relevant experience

• Have strong business acumen

• Have strong technical skills in data analytics

You Will Have Access To

• Opportunities to network and collaborate

• A challenging working environment

• Opportunities to innovate

We Can Be a Match If You Are

• Adaptable and curious

• Thrive in a collaborative working environment

Apply now if you are interested in taking the next step. We look forward to engaging with you.

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

28/09/25 Candidarsi ora