Patient Care Coordinator presso GSSC LTD PARTNERSHIP

Description

Essential Duties and Responsibilities:

• Opening or closing of the surgery center.
• Meeting and greeting patients, visitors, doctors, and vendors upon arrival.
• Answering the telephones and routing calls appropriately.
• Monitors medical gas alert/alarm panel and notifies appropriate staff if activated.
• Has position of the panic alarm in the facility. Has the knowledge to activate, if needed.
• Participates in fire and emergency response and drills.
• May be required to assist with a medical emergency event if takes place in the lobby. This would include alerting Code Blue and initiating BLS measures.
• Acts as the liaison between the patients, visitors, and staff requiring the ability to effectively communicate.
• Assists and assures vendors and all visitors are registered prior to entrance to the facility.
• Regularly rounds in the lobby to assure cleanliness. Reports issues to the supervisor.
• Enters and updates current patient treatment, insurance information and demographics into the computers electronic Health System (EHS) requiring the ability to access, input and retrieve information.
• Collects co-payment, deductibles and completes daily deposit accurately.
• Performs general office duties such as filing, answering inquires, printing forms and organization of medical records, photocopying and data entry.
• COVID compliance tasks: 
• Assisting with screening of all personnel who request access to the center.
• Regular and frequent disinfection of lobby and supplies used.
• Remains knowledgeable and compliant regarding HIPAA rules and regulations.
• May be requested to assist in medical records.
• May be requested to assist in scheduling duties.
• May be requested to transport patients to private vehicles upon discharge.
• Performs other duties as assigned.

Requirements

Knowledge, Skills, and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma.
• BLS training through American Heart Association.
• Previous reception and admitting experience in a medical facility preferred. 
• Strong computer skills.
• Knowledge of medical terminology.
• Excellent customer service skills.
• Exhibit courteous, pleasant, and professional demeanor.
• Ability to handle stressful situations calmly and professionally.
• Attendance and punctuality: Meet GSSC standard of no more than 7 days of unscheduled PTO in a 12-month period.  
• Hours are flexible and may vary based on the needs of the surgery center.
• Complies with GSSC Safety Policies including participation and completion of all required safety training.
• Initiative/Independence: The ability to prioritize, follow through and meet deadlines. Uses work time effectively.
• Organization / Time Management: The ability to prioritize, follow through and meet deadlines. Uses work time effectively.
• Attitude /Teamwork: Participates as a constructive member of team, displaying professionalism and a positive attitude. Accepts ownership for work, resolves issues in a timely manner using tack and support.
• Communication: The ability to speak clearly and effectively with co-workers, patients, and family members, as necessary, both orally and in writing.
• Customer Service: The ability to relate positively to customers, both co-workers, patients, physicians, and vendors meeting their service needs. Maintains appropriate confidentiality.