Route Manager presso ABC Pest Control of Houston Inc

Description

Position Type:  Full Time

Department: Route Management

Reports To: Erin Warren

Position Summary:

The Part-Time Route Manager supports the efficient operation of assigned routes.  This position ensures routes are optimized, customer concerns are addressed promptly, and scheduling needs are managed with accuracy and consistency.

Key Responsibilities:

· Route Optimization:

· Plan and organize routes for assigned technicians in the most efficient drive order, accounting for appropriate drive time.

· Customer Service:

· Answer inbound customer and sales calls, providing timely and professional assistance.

· Ticket Management:

· Monitor and work open service tickets with urgency and efficiency.

· Ensure all follow-ups are completed within 24 hours of receipt.

· Support for Assigned Technicians:

· Be the go-to resource for technicians throughout the day, answering questions and troubleshooting issues.

· Email and Communication:

· Respond to all relevant emails within 24 hours of receipt.

· Proactively communicate any operational needs, issues, or delays to the supervisor at least 1 hour before the end of shift.

*And other duties as assigned.

Qualifications:

· Strong organizational and time-management skills

· Excellent written and verbal communication

· Ability to manage multiple tasks with attention to detail

· Familiarity with route planning software or mapping tools preferred

· Customer service experience is a plus

Requirements

• Have call center experience (preferred but not required)
• Be able to pass a background
• Be able to pass a drug screening
• Be available Monday-Friday with an occasional Saturday
• Be able to commute to our office daily located at: 11934 Barker Cypress Rd. Cypress TX 77433