Event Service Manager presso Arlo Hotels

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Event Service Manager.  Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. 

Known for its colorful murals, art deco, hip vibe, and Miami’s best nightlife scene, Wynwood is the city’s most vibrant district and will be home to Arlo Hotels’ latest property.

Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world’s best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape.

Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, opened in November 2022. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool with an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There will be a separate entertainment area, located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and “beer garden”, a gallery space that concerts into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness rom, exterior yoga deck, and a hospitality suite.

To bring the art vibes of Wynwood to the property, Arlo Wynwood displays interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior façade which features graffiti and artwork by local Miami-based artists.

This position is responsible for effectively selling and servicing events. Primary sales efforts are in Food & Beverage and include menu planning, agenda setting and restaurant/hotel meeting services. This role is vital in maximizing profits of both the food &beverage outlets and hotel.

RESPONSIBILITIES AND AUTHORITIES:

• Always treats guests with courtesy and respect in a variety of situations.
• Displays honesty & integrity.
• Participates in restaurant & hotel sales meetings.
• Is an inspirational leader able to motivate team members to be consistently engaged in serving. others, always looking for that opportunity.
• You build strong partnerships with internal customers and outside vendors.

SPECIFIC DUTIES:

• You possess excellent communication and leadership skills and are a strong, creative problem solver both with Team members and third-party partners operating within the hotel
• Point-of-contact for all event details
• Oversee the collective coordination of all event information and resources, and are responsible for account management, sales prospecting and business development.
• You are a proactive, self-starter who can work well both independently and as part of a team
• You love to negotiate and create win-win situations for customers, owners, partners and all operational team members alike
• Daily Co-ordination with F&B Managers to ensure a seamless, thoughtful and excellent level of service.
• Prepare proposals for clients and maintain well-organized event records.
• Event sales managers build and maintain working relationships with internal and external partners, and leverage these relationships to deliver innovative and memorable events.
• Identifying event logistics and negotiating contracts.
• Coordinate event logistics, proactively communicate event information, and set clear expectations for event delivery.
• You are confident, work well under pressure, are able to manage multiple activities simultaneously, and re-prioritize efforts when plans change, or the need arises.
• Prepare detailed event reports, including sales data worksheets, cost projections and other financial metrics. They analyze and reconcile disparate event details and consolidate the information into actionable event plans.

REQUIREMENTS:

• Must have excellent interpersonal and organizational skills.
• High-energy and possess excellent customer service and sales skills, are especially effective in this position.
• Three to five years of experience in organizing and managing events, including corporate meetings, trainings, luncheons, weddings, and other special occasions.
• Previous restaurant venue or hotel venue experience an asset

BENEFITS:

• Complimentary Parking
• 401k Match
• Paid Holidays
• Paid Time Off
• Medical, Dental, Vision insurance
• Free Meals
• Tuition Reimbursement
• Training & Development
• Great opportunities for career growth.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.