- Professional
- Ufficio in Webb City
Summary/Objective
The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department or may specialize in assistance with parts related issues. This position is located in Webb City, MO.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Customer support for Cardinal Scale dealers and end-users by phone, e-mail & live chat
- Facilitate communication across Cardinal Scale’s departments (production planning, engineering, sales, shipping, and technical support) to ensure efficient handling of new and potential orders.
- Perform precise order and quote entry in Cardinal Scale’s ERP system, ensuring accuracy and detail.
- Distribute leads to Regional Sales Managers and assist in inside sales activities, including advising customers on product options and recommending new or related items.
- Monitor and communicate delivery schedules, managing any changes as necessary.
- Continuously update product knowledge through studying new product details, engaging in educational programs, and reviewing technical documentation.
- Offer detailed technical guidance to customers about product features, connectivity, and usage.
- Address customer complaints with timely and effective solutions, ensuring follow-up for resolution.
- Maintain comprehensive records of customer interactions, manage customer accounts, and organize documentation.
- Report to the Customer Service Manager and the Vice-President of Marketing & Customer Support.
Competencies
- Detail orientation: Exceptional attention to detail in data entry and task management
- Communication Skills: Strong verbal and written communication capabilities
- Team Collaboration: Proficient in collaborating with various internal teams to relay customer-centric information
- Technical Knowledge: Understanding of products with complex electrical and mechanical components
Required Education and Experience
- Associate’s degree in Business, Engineering Technology, Communications, or relevant experience in electronics, mechanical or technology field.
- Three years of experience in customer or technical support via, phone, email, and fax.
Preferred Education and Experience
- Bachelor’s degree is preferred, with three years of working experience.
- Relevant certifications.
Benefits
Benefits for full-time employees include Paid Time Off, medical, dental, vision, life & disability insurance, 401k matching, Employee Referral Program, and Employee Assistance Program
Position Type/Expected Hours of Work
This is a full-time position. Hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., 40 hours per week. Overtime may be required based on business needs.
