Student Services Specialist (Student Success Coordinator, 0096963T) presso University of Hawaii, HI

About the Department

Title:  Student Services Specialist (Student Success Coordinator)

Position Number:  0096963T

Hiring Unit:  Student Services

Location:  Leeward Community College – Waianae Moku Campus

Date Posted:  September 12, 2025

Closing Date:  September 25, 2025, 11:59 PM HST

Band:  B

Salary:  salary schedules and placement information

Additional Salary Information:  PBB; minimum $5,434/mo.

Full Time/Part Time:  Full Time

Temporary/Permanent:  Temporary 

Other Conditions:  Temporary to 06/30/26 with the possibility of extension pending satisfactory work performance, availability of funds and actual staffing requirements.  To begin approximately 10/25 pending availability of funds and actual staffing requirements. Assignments may include day, evening, and/or weekend, on- and off-campus.  

Duties and Responsibilities

1. *Under general supervision of Leeward CC - Waianae Moku campus Coordinator and working in collaboration with Waianae Moku campus staff, coordinate new student cohort programs and orientations for the Leeward CC - Waianae Moku campus for the special populations, including but not limited to at-risk youth, individuals transitioning from incarceration, persons in recovery from substance use, homeless individuals, veterans, and foster care alumni.
2. *Provide case management and individualized support to program participants to help them overcome barriers to education, employment, and personal development.
3. *Using collaborative activities, support persistence, graduation and transfer rates in cohort students.
4. *Develop outreach strategies to engage underserved communities and connect them with educational, training, and support services.
5. *Plan, coordinate, and facilitate a Professional Learning Community of cross-disciplinary group of instructors, staff and community members to create culturally responsive and inclusive programming.
6. *Coordinate and deliver weekly seminars; plan and implement Summer Orientation.
7. *Working in collaboration with academic support staff, hire and supervise student Peer Mentors in planning and delivering cohort activities.
8. *Plan, coordinate, and implement an effective leadership program for Peer Mentors.
9. *Prepare training for faculty, staff, and community partners on best practices for serving special populations.
10. *Participate in professional development to enhance program effectiveness and maintain cultural competency.
11. Build and maintain partnerships with community organizations, social service agencies, correctional facilities, workforce boards, and advocacy groups.
12. *Facilitate referrals to campus and community resources, including counseling, housing assistance, childcare, transportation, and financial aid.
13. *Represent the program at community events, resource fairs, and organizational meetings to raise awareness and strengthen referral networks.
14. *Develop program materials, marketing content, and outreach communications.
15. *Plan and communicate with cohort members regarding upcoming events and program requirements.
16. *Follow up with cohort members for the purpose of program evaluation at the end of each semester (surveys, focus groups) and academic school year.
17. *Monitor participant progress and follow up regularly to ensure continued engagement and success.
18. *Track, analyze, and report on program outcomes, participation rates, and performance metrics.
19. *Work duties will include driving to various locations on the island, evening and weekend hours.
20. Other Duties as Assigned

Minimum Qualifications

1. Possession of a baccalaureate degree in Education, Social Work, Counseling and Guidance, College Student Personnel Services, Liberal Arts, or related fields and 3 year(s) of progressively responsible professional experience with responsibilities for academic counseling; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
2. Considerable working knowledge of principles, practices and techniques in student recruitment retention programs in higher education as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.
3. Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with higher education.
4. Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.
5. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
7. Demonstrated ability to operate a personal computer and apply word processing and Excel software.
8. For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
9. Knowledge of community college and university programs.
10. Knowledge of college and career pathways (secondary to postsecondary) for career, technical, and higher education.
11. Ability to travel independently in a timely and efficient manner to various locations on Oahu.

Desirable Qualifications

1. Master's degree in Education, Social Work, Counseling and Guidance, College Student Personnel Services, Liberal Arts, or related field.
2. Successful experience working with economically disadvantaged youth, individuals in drug treatment programs or formerly incarcerated, and/or adults in a community or educational setting.
3. Experience in working with incarcerated and/or formerly incarcerated individuals in a supportive environment.

Application Submission:  Click on the “Apply” button on the top right corner of the screen to complete an application and attach required documents:  
1.   Cover letter explaining how you meet the minimum and desirable qualifications,
2.   Resume,
3. Graduate and undergraduate transcript(s) showing the name of institution, degree conferred and coursework to date appropriate to the position (Copies of official transcripts are acceptable; however, original official transcripts will be required at the time of hire. Diplomas and copies will NOT be accepted). All degree(s) and/or credit(s) must be earned from regionally or nationally accredited postsecondary colleges and universities recognized by the U.S. Secretary of Education. Transcripts issued from an institution outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. Expense of the evaluation shall be borne by the applicant.) 

NOTE:  Transcripts must be attached to receive credit for degree(s).  
  
Separate documents and application materials must be submitted for each position. Late or incomplete applications will not be considered. If multiple applications are received from the same candidate, only the last one will be reviewed. The application will be considered incomplete if any of the required documents/materials are not included or are unreadable. Applications lacking transcripts will be reviewed on work experience equivalency to meet minimum qualifications (MQs). MQs must be met by the closing date of the advertisement. Please REDACT references to social security numbers and birthdate on submitted documents. All requested documents/information become the property of Leeward Community College and will not be returned.
 
If you have not applied for a position before using NEOGOV, you will need to create an account.
 
  Inquiries:  
  Leeward Community College
  Human Resources Office
  808-455-0326
  [email protected]

Position Duties

The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status.  For more information, visit:  https://www.hawaii.edu/offices/eeo/policies/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.
 
 In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
 
 In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status. 
 
 Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/   

Candidarsi ora