Customer Service Representative presso ARC Document Solutions

ARC Document Solutions, Inc. (NYSE: ARC) provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry, in thousands of customer locations nationwide, 170 worldwide service centers, and secure document storage in the cloud. Find out more at www.e-arc.com.

Who we’re looking for:

• Greet and assist customers via phone, email, or in-person
• Pre Flight files
• Billing customers
• Manage and process print requests and work orders
• Coordinate with Sales and Operations teams
• Provide product and service information
• Handle service and supply requests via Fleet Manager
• Dispatch service requests and maintain accurate records
• Support new initiatives and perform additional tasks as needed

• High School diploma or equivalent
• 1–3 years of customer service or administrative experience
• Able to lift to 25 lbs.
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Detail-oriented with problem-solving skills

• Full health, dental, vision, and life insurance
• 401(k) with company match
• Supportive management and positive company culture
• Strong reputation with consistent 5-star customer reviews