Operational Procedures Writer presso Five Star Bank

Description

Who We Are

Five Star Bank is a high performing $4.4 Billion community business bank operating through 8 offices - 4 in the Capital Region, 3 in the North Valley, and 1 in San Francisco. With an emphasis on commercial real estate and small business we partner with organizations to help them be successful by providing highly customized banking solutions. Organizations bank with us because of our entrepreneurial and empathetic spirit, speed to serve and deep connection to our market. And they trust us.

Position Overview

The Operational Procedures Writer provides primary assistance to Deposit Services and Deposit Administration. Duties include review of publications; updating and reformatting existing online and paper publications to conform to current documentation standards while ensuring that all assigned publications are free of typographical, format and layout errors; and managing multiple editing assignments to meet target dates. This position also assists management by providing operational support, primarily to the Operations Division and secondary to other divisions. 

Essential Job Functions

• Utilizes technical writing knowledge to write and maintain new/revised procedures and other technical documentation, including online help
• Develop, write, and edit clear and concise procedures, manuals and guides
• Partner with departmental resources, project teams, appropriate business lines, and/or vendor resources for documenting, updating, and maintaining operational procedures and forms, drafting communications, and managing intranet content.
• Be responsible for internal governance of written procedures, including change management, version controls, tracked changes, and collaborative acceptance
• Provide adequate and timely execution of assigned communications and deliverables.
• Assist in organizing records, archiving and maintaining historical files for documents
• Enter, update, and edit controlled documents.
• Work with department subject matter experts to inventory, research, analyze, and document internal processes, considering all applicable laws and regulations to ensure accuracy of procedures.
• Convert and consolidate narrative text into succinct procedures adhering to writing standards.
• Coordinate with Marketing internal style guides, ensuring designated documents meet Bank standards.
• Proactively recommend opportunities for improvement within published documents or Bank processes for ways to increase operational efficiencies for the bank or team.
• Finalize and publish working documents (SOPs, Forms) for use by production teams.
• Deliver documentation that is accurate, complete, and easily accessible to all Bank employees.
• Ensure placement of new and revised policies on the bank’s policy and procedure system.
• Complete all required regulatory training as assigned within deadlines established 
• Other duties and/or projects as assigned by supervisor.
• All duties and responsibilities are to be performed in compliance with applicable regulations, bank policies and procedures, adherence to Bank security policies, and confidentiality of Bank records and customer information. 
• Performs all essential duties in compliance with regulatory requirements as well as Bank policies and procedures.

Requirements

• Bachelor’s Degree in a related field and a minimum of 2 years of banking experience
• Proven experience as a technical writer or procedures writer, preferably in banking
• Strong understanding of document management systems and technical writing tools
• Excellent written and verbal communication skills
• Ability to translate complex information into easy-to-understand text
• Ability to work independently and collaboratively in a team environment.
• Working knowledge of state and federal regulations relating to bank fraud and transaction disputes
• Strong motivational skills

Competencies

Ability to comprehend technical written material; Organizational skills; Problem solving; Time Management.

Additional Eligibility Qualifications

• Familiarity with regulatory standards relevant to the banking industry
• Experience with project management and process improvement methodologies
• Professionalism in dealing with others
• Strong organizational, problem-solving, time management and analytical skills
• Versatility, flexibility and a willingness to work within constantly changing priorities
• Discretion when handling confidential and/or sensitive information
• Commitment to excellence and high standards
• Proficient with computers including use of Word, Excel, Outlook, SharePoint, and Internet Explorer; and the ability to learn and operate numerous software applications related to the function
• Displays initiative and works well with little or no instruction

Physical Demands

While performing the duties of this position, the employee is in regular communication, is required to use various tools or objects, and have the mobility to move about the office. The employee occasionally lifts and/or moves objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position that regularly requires 40 hours per week.

Travel

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Other Duties

The purpose of the job description is to outline the duties and responsibilities for which the position is held accountable. The job description does not restrict the right of management to change, alter or reassign duties at anytime with or without notice.

EEO Statement

Five Star Bank is an Equal Employment Opportunity (EEO) employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. The Five Star Bank EEO policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other classification protected by federal, state, or local laws, regulations, or ordinances. It also prohibits retaliation for engaging in protected activity, such as filing a discrimination or harassment complaint or participating in an EEO investigation. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to access our website, you can request reasonable accommodation by sending an email to [email protected]

NOTE: Five Star Bank personnel are employed on an at-will basis. All employment is at-will and can be terminated with or without cause, at any time, by the Employee or by Five Star Bank for any reason or no reason whatsoever, with or without notice.