Child Support Agent II POS# 106000202 presso Cumberland County, NC

About the Department

Position Duties

• Provide mandated child support services which include location of noncustodial parents, administrative and judicial establishment of paternity and support orders 
• Work involves gathering evidence, drafting legal orders, and computation of the appropriate child support amount using NC Child Support Guidelines 
• Determining proper course of action and assisting the staff attorney with preparation for court as well as presenting cases with the staff attorney in the courtroom

Minimum Qualifications

Four-year degree from an accredited college or university in business administration, human resources, paralegal, accounting, or other closely related degree and 6 months of experience in areas of child support, social services eligibility, investigations, legal, or finance that provide the knowledge, skills and abilities to perform the work; or graduation from an accredited two-year college or technical school with a degree in business administration, human resources, paralegal, accounting, or other closely related degree and 2 ½ years of experience in areas of child support, social services eligibility, investigations, legal, or finance that provide the knowledge, skills and abilities to perform the work; or graduation from high school and 4 1/2 years of experience in areas of child support, social services eligibility, investigations, legal, or finance that provide the knowledge, skills and abilities to perform the work; or an equivalent combination of education and experience.

Other Qualifications

• Knowledge of the Child Support Enforcement Program and Automated Case Tracking System (ACTS), related legal procedures, judicial operations, and office management practices and procedures
• Skill in both oral and written, with the ability to represent the child support program professionally in legal and administrative settings
• Skill in interviewing, investigating, and analyzing complex case variables, with the ability to organize, interpret, and summarize detailed case information accurately
• Ability to establish and maintain effective working relationships with clients, noncustodial parents, legal and court personnel, law enforcement, and external stakeholders such as private attorneys and other agencies.
• Ability to interpret and apply laws, rules, regulations, and procedures relevant to child support enforcement

Conditions of Employment:

A formal transcript will be required. College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Human Resources, 117 Dick St. Fayetteville, NC 28301.

Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.

Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.