LEAD TELLER presso Intracoastal Bank

Description

At Intracoastal Bank, you will be part of a diverse team of top performers in banking that is passionate about providing exceptional service and banking solutions to our communities to help them thrive. You will be inspired by the stability and integrity of our community bank and proud of the relationships you build that help your clients succeed. 

Over the years, we have established ourselves as a market leader in community banking and we’re looking for the right person to help take us to the next level. If you have an entrepreneurial and innovative approach to business, coupled with drive and a commitment to growth, we want to meet with you.

Why Intracoastal Bank?

· It’s like working for a small business that happens to be a bank that is unique in the industry.

· We have an entrepreneurial spirit!

· You get to work with the “A” team of bankers.

· You’ll have a positive work environment with supportive managers and teammates.

· You’re encouraged to become passionate about and involved in your community.

· You will be empowered to impact change.

· You will experience the reward of assisting in the growth and success of local businesses.

· You will be part of a company that invests in you!

Exceptional Benefits Package!

· Employee Stock Ownership Program (ESOP): You will have the opportunity to participate in and reap the rewards of the growth of the company through this prestigious profit-sharing program. 

· 401k Retirement Plan: You will also be able to participate in a 401k retirement program.

· Professional Development: You will receive tuition assistance for your professional development.

· Paid Time Off: You will have 11 paid holidays, a paid birthday/flex day, and 15 PTO days per year.

· Health Insurance: You will have fully-paid employee health insurance with several options to choose from.

· Other Insurance: You will be able to enroll in other group insurance benefits such as dental, vision, life, disability, as well as pet insurance, legal aid, auto/home insurance, identity theft protection, other supplemental benefits, and an Employee Assistance Program (EAP).

· And there’s more! You get a free checking and savings account and a free safety deposit box.

Position Summary

The Lead Teller will provide the Branch Manager and Assistant Manager with support, assistance, and leadership regarding all aspects of branch operations to ensure superior service is provided to all internal and external members. Assure the financial service needs of each member are promptly, accurately, and courteously fulfilled. Responsible for the maintenance and security of the branch facility and its contents in the absence of the Branch Manager or Assistant Manager. Responsible for maintaining vault and ATM cash, as well as all consigned items at the Branch.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Supporting Branch Manager and Assistant Manager in all areas of member service operations, including, but not limited to: member services, staff performance management, compliance, and facilities; being responsible for daily supervision of staff regarding, but not limited to, adherence to service standards, cash handling, coaching, and disciplining and product sales
• Actively educating and informing members on all Bank products and actively cross-selling all products/services to meet monthly production goals
• Assisting customers with account inquiries in a timely and accurate manner and performing all functions associated with account maintenance as requested including, but not limited to: personal and account data changes, address changes, and account closures
• Maintaining vault and ATM cash in an accurate manner; being responsible for replenishing and verifying cash shipments from Federal Reserve under dual control system
• Remaining responsible for security of Vault Cash, Cashier’s Checks, and any other consigned items
• Being responsible for Quarterly Audits of all consigned items listed above
• Performing regular unannounced audits on cash drawers, ATM, and vault cash
• Remaining knowledgeable and proficient in the account opening process for all deposit accounts, including, but not limited to: savings, checking, money market, and club accounts
• Showing proficiency in identification and new account screening methods and being able to fully explain regulatory requirements on all accounts and services
• Remaining knowledgeable and proficient in Certificate of Deposit and Individual Retirement Accounts (IRAs) including opening, renewing and closing, and accurately calculating withdrawal penalties and dividend payments as appropriate
• Handling member payroll maintenance inquiries including startup, changes, etc. and submission of forms to appropriate person/department for completion and filing
• Accurately and efficiently completing all member- or account-related forms and forwarding to appropriate department for action and/or filing
• Maintaining usage proficiency on all member-related third party systems and software including the maintenance of member records (systems include, but are not limited to: check ordering, ATM/Debit card ordering and maintenance, account and identity verification, etc.)
• Assisting in all phases of their duties, including: balancing cash drawer and end of day procedures
• Possessing and maintaining knowledge of all bank products, services, policies, and procedures so that they can be effectively communicated to the employees and members
• Ensuring compliance issues are properly administered in the member services area
• Being available to travel to any branch location for support as requested by management
• Assisting with the opening/closing of the branch office, as necessary
• Resolving and following-up on member complaints and issues to provide and ensure the highest quality service
• Attending seminars and meetings as requested by management
• Possessing excellent communication skills with Branch Managers, co-workers and customers
• Assisting in any special projects or other assignments as requested by Manager

Requirements

Minimum Qualifications

• High school diploma or equivalent; one to two years of college preferred
• Minimum of two (2) years Teller experience
• Branch operations and audit experience
• Prior management or supervisory experience
• Experience in a full service financial institution or other retail customer service profession with exposure to cash and a variety of programs/products

 Knowledge, Skills, and Abilities

• Ability to speak and write clearly and effectively to achieve the desired effect in a variety of communications settings and styles; ability to prepare and maintain confidential records and reports
• Dedication to meeting the expectations and requirements of internal and external members, use feedback for continuous improvement, and develop and maintain effective relationships
• Ability to effectively prioritize tasks to use time efficiently and attend to a broad range of activities
• Willingness to attend training seminars and meetings outside normal working hours
• The ability to type 50 WPM accurately; proficient in use of 10-key and other office equipment
• Must have a proactive and positive attitude toward members, supervisors, co-workers, and the Credit Union
• Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgment
• Present a professional image and attitude at all times
• Ability to learn and use the bank's PC hardware and software
• Must be proficient in Microsoft Office products, including but not limited to Word, Excel, and Outlook

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• While performing the duties of this position, the employee is regularly required to talk or hear.
• The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls.
• The employee is occasionally required to stand; walk; sit; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Must have flexibility to deal with changing work hours and locations as needed.
• The noise level in the work environment is usually low to moderate.

Intracoastal Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.