Branch Technology Liaison - Client Associate presso UBS Group AG

• Ensure the technical health of the branch(s) by performing and supporting all necessary infrastructure related
activities
• Assist users with set up and training of all tech applications and provide ongoing support as needed
• Assist in the deployment of new applications and enhancements to existing applications.
• Be the initial point-of-contact for all office and end-user technology issues
• Track all end user hardware on an ongoing basis (e.g. machines, monitors, printers, etc.)
•Use remote tools and diagnostic utilities to aid in troubleshooting.
•Perform hands-on fixes at the desktop level when remote tools are not appropriate,
• Test fixes to ensure problem has been adequately resolved.
• Ensuring hardware and software patching is occurring and up to date
Support the branch management team administratively
• Collaborate with the Field Technology Liaison and escalate any unresolved issues.
• Assist with the onboarding process of new hires, rehires, interns, and recruit teams, providing a white-glove experience, especially in the initial interactions.

Additional Requirements:
• Required to be in office 5 days per week.
• Comfortable with public speaking during system rollouts for the Region.
• Capable of being on your feet for extended periods and occasionally lifting 10- 20 lbs.
• Ability to visit each of our 3 branch offices (Buckhead, Dunwoody, Alpharetta) Periodically to address tech issues onsite.

Atlanta

Full Time

United States - Georgia

Business management, administration and support

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.

We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

You’ll be working as part of Wealth Management Americas. We help high net worth and ultra-high net worth individuals and families meet their financial goals through financial advisors who deliver products and services specifically designed for them. As a Branch Technology Liaison - Client Associate you’ll play an important role in supporting our Financial Advisor teams and field leadership in order to provide them with the technology infrastructure and production stability necessary to drive and grow their business.

• 3+ years of office experience
• Knowledge of the personal computer (PC), Windows operating system and Microsoft Office software
• Proven written and verbal communication skill
• Independent, motivated, proactive and focused to take action
• Self-starter who is comfortable managing complex and evolving situations

You are:

• Self-motivated, able to work as part of a collaborative team, as well as with a high degree of autonomy, set
priorities and manage deadlines
• Adept with technology and is comfortable learning and supporting the branch's technology infrastructure
• A strong communicator, written and verbal
• A team-player, enthusiastic, positive, polished, poised and professional
• A problem solver with strong decision-making skills
• Lead challenging conversations with empathy, patience, and clarity.

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

We have a presence in all major financial centers in more than 50 countries.

We may request you to complete one or more assessments during the application process. Learn more