- Junior
- Ufficio in Motherwell
Counter Fraud
Policy Expert is a forward-thinking business that loves to get things done. Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK’s No.1-rated home insurer by Review Centre since 2013.
We’re looking for empathetic, conscientious and customer-focused people to join us as Policy Expert– curious minds who want to help balance the need of our customers whilst protecting the need of the business and build something bigger for themselves. Whether you’re fresh into the working world or looking to pivot into a new path, we’ll meet you where you are.
What’s in it for you:
📍 This role will be based in our Motherwell office
⏰ We offer flexible working hours, around our core working hours
📚 Career Development and professional qualifications
🎟️ Enhanced Holiday, Maternity and Paternity Packages
🎉 Social events throughout the year and vibrant workplace atmosphere
🌈 Employee Wellbeing Programme
💷 Buy and Sell Holiday Scheme
👤 Life Assurance x4 your salary
🚪Prayer room in office
📠 Financial Wellbeing Support through Bippit
🏡Hybrid Working Option after passing probation
“98% of our colleagues stay because of location and the collaborative, people-first culture we’ve built”
Purposeful roles. Exceptional teams. A people first culture built by you!
The Role
You’ll be a Key Player in safeguarding our business and supporting our genuine customers by thoroughly investigating and verifying information provided by policyholders.
You’ll work in a high-energy environment where every day brings new opportunities, challenges, and chances to shine.
What You’ll Be Doing:
- Policy Investigation & Risk Validation
Investigate quotes and policies to ensure accurate risk assessment and rating.
Verify customer details and documentation (e.g., driving licences, no claims bonuses, V5s).
Communicate with policyholders via phone and written correspondence to gather information.
- Fraud Prevention & Detection
Identify and prevent potential fraud through thorough checks and analysis.
Ensure all investigations comply with company policies and regulatory standards.
- Outstanding Documents & Payments Recovery
Pursue missing documents and payments with professionalism and effective negotiation.
Manage disputed cases with tact and fairness to reach timely resolutions.
- Customer Communication & Service
Provide clear, considerable, and professional communication via calls and emails.
Resolve queries efficiently, focusing on positive customer outcomes and support.
- Compliance & Administration
Process documentation accurately and maintain detailed records to meet agreed service levels.
Adhere to FCA regulations, company procedures, and call scripts consistently
- Teamwork and Contribution
Work alongside colleagues across the business to advance common goals and add value.
Assist other operational teams when needed, expressing expertise and insight.
Key Attributes for Success:
- Communicates with empathy, care and fairness, even in vulnerable situations.
- Spot inconsistencies with great attention to detail and ensure accurate documentation
- Makes sound decisions under pressure for the best outcomes
- Handles challenges calmly and follows through on complex cases or resolving disputes.
- Consistently and efficiently manages workload and meets deadlines.
- Acts transparent and fairly, aligned with FCA standards.
- A team player that collaborates and champions continuous improvement.
Our application process consists of:
- Online Skills Assessment
- A telephone-based Interview with a member of our Talent Acquisition Team
- A Video Chat Interview with a member of our Talent Acquisition Team
- Final face-to-face interview with the Departmental Manager
Apply Now ✉️
Ready to take your career to the next level? Apply today to join our growing team and help shape the future of our business!
This isn’t just a role – it’s an opportunity to be part of something special. If you want to make your mark in a growing, forward-thinking company, we’d love to meet you!
What We Stand for and Next Steps
“We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment”
At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate
your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.
And remember: if you’re eager to grow and passionate about what we do, don’t hesitate to apply – even if you don’t tick every box.
Candidarsi ora
