Adoption Specialist presso Williamson County, TX
Williamson County, TX · Georgetown, Stati Uniti d'America · Onsite
- Junior
- Ufficio in Georgetown
About the Department
Reporting directly to the Animal Services Manager, responsible for providing excellent customer service with the intention to create positive outcomes for the animals within the Williamson County Regional Animal Shelter. Provides a positive quality of life to the animals in their care and creates materials and plans needed to transition them into homes.
Position Duties
Offers assistance to potential adopters; answers questions, transports animals to and from kennel areas, and assesses likelihood of matches for adoptions?
Performs customer service duties related to the procedures of animals for adoption and fostering
Works with the animals to learn their behavior characteristics
Reviews and processes applications and provides counseling for adoptions and fosters
Processes payments, issues receipts, and balances a cash drawer
Performs data entry and maintains electronic documentation files
Utilizes shelter software to record and communicate information about animals, including up-to-date medical and behavior histories
Helps identify animals that are candidates for outside rescue organizations or foster care
Transports animals to other facilities, as needed
Provides supervision and training to volunteer staff and community service workers by overseeing daily work tasks, offering guidance as needed
Follows all safety measures and policies, including proper animal restraints and reading animal behavioral cues, and promptly reports any safety incidents to leadership
Conducts daily cleaning and disinfection of kennel area and other shelter areas, to include laundry, washing animal dishware, and other custodial tasks, as needed
Supplies food, water, toys, clean bedding, socialization time, and routine enrichment care
Attends all meetings and trainings, as required
Performs special duties as assigned
ORGANIZATION RELATIONSHIPS
Reports directly to – Animal Services Manager
Direct Reports – No
PHYSICAL DEMANDS
Position involves prolonged standing, walking, twisting, bending, stooping, kneeling, reaching, pushing, pulling, and other fine motor repetitive motions
Position requires grasping, repetitive hand movement, and fine motor coordination
Position involves lifting and carrying of animals and equipment weighing up to fifty (50) pounds, or up to one hundred (100) pounds with assistance, and exertion of up to twenty-five (25) pounds of force to move objects
Position involves hearing and/or seeing alert cues regarding animal and staff security
Position involves maintaining composure in a high-stress environment
ENVIRONMENTAL FACTORS
Work tasks are conducted indoors and outdoors
May work outside in inclement weather, including extreme heat, cold and wet conditions
Frequent handling of animals, including contact with waste and blood
Exposure to unpleasant smells and a noisy and wet environment associated with a shelter
Frequent exposure animals that are agitated or injured that may attempt to bite or scratch
Position involves working in a high-volume, fast-paced environment
Position involves working with distressed individuals
IRREGULAR HOURS
Flexibility to work evenings, weekends, and holidays is a schedule requirement
May be deemed essential personnel for emergency situations, at discretion of Director
Regular attendance is required
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.
Minimum Qualifications
High school diploma/degree and six (6) months of experience working with animals in an animal hospital, shelter, or related animal facility; OR an equivalent combination of education and experience
One (1) year of demonstrated customer service and communication experience
One (1) year of cash-handling experience
Working knowledge of computers and phone/iPad software and applications such as Microsoft Teams/instant messaging (IM), email, FaceTime, PetPoint, etc.
LICENSES AND CERTIFICATIONS
Required within thirty (30) days of employment
Valid driver’s license
PREFERRED QUALIFICATIONS
Two (2) years of experience working with animals in an animal hospital, shelter, or related animal facility
One (1) year of animal welfare experience
Bilingual (Spanish)
Three (3) years of customer service experience
EMPLOYMENT TESTING
Employment is contingent on passing any post-offer pre-employment screening as listed below:
Criminal background check: Yes
Motor Vehicle Record check: Yes
Drug screening: Yes
Physical exam: No
Psychological exam: No
Additional: N/A
Other Qualifications
A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) business days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilcotx.gov/469/Human-Resources.
Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.
TOBACCO FREE WORKPLACE POLICY
Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.
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