Fraud Specialist I presso John Marshall Bank

Description

This position will be responsible for performing a variety of duties to support the Bank's security, compliance and fraud functions. This includes the daily review of items through OASIS, as well as supporting the other areas in the Fraud Department. Where fraud is detected, this position will assist with the investigation and/or recovery of losses sustained by such means.

In this role you will:

• Using the Oasis fraud module, review items for possible or suspected fraud items and work to resolve for pay or return decision. 
• Conduct timely investigations of reported fraudulent activity to ensure minimal loss to the Bank and its customers. This includes check fraud wire transfers, debit card fraud and other negotiable instruments to defraud the Bank.
• Research reported fraudulent transactions and gather necessary documents to develop a fraud case investigation.
• Post transactions and comments within the core system to properly freeze accounts, revoke services based on the Bank's policies which will prevent continuous fraudulent activity.
• Work with BSA officer and Assistant BSA Officer to determine if the fraudulent activity warrants the required regulatory report filing. Support and backup other fraud roles and responsibilities, as needed
• Make appropriate recommendations on enhancements, upgrades and efficiencies to procedures and protocols
• Help maintain fraud case spreadsheets and files, providing updates on the status of current fraud investigations.
• Various other duties as needed or assigned.

Requirements

• High School Diploma or equivalent
• Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. 
• Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. 
• Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. 
• Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

John Marshall Bank is an Equal Opportunity Employer

At John Marshall Bank, we pride ourselves on being able to attract the best talent in the industry, therefore we offer a comprehensive benefits package which includes:

• Medical
• Dental
• 401K Retirement Plan w/ an Employer Match (4% match on 5% contributions – this is highly competitive compared to other organizations)
• Vision 
• Employee Assistance Program
• Flexible Spending 
• Transit Reimbursement
• Dependent Day Care
• Long Term Care
• Paid Time Off
• Life and Disability Coverage

At this time, John Marshall Bank will not sponsor a new applicant for employment authorization for this position.