Family Support Specialist Manager presso Urban Strategies, Inc.

TITLE:  Family Support Manager  

REPORTS TO: Senior Project Mgr. or Family Support Specialist Mgr.  

SUPERVISORY RESPONSIBILITIES: Responsible for supervision of case management and outreach staff.  

  
BACKGROUND:   

USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in  

communities that are undergoing comprehensive physical revitalization.  

Founded in 1978, USI is a leader in community development, supporting about 30,000 economically stressed families, approximately 100,000 individuals, in 53 communities in 28 major metropolitan areas. USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered. 

JOB SUMMARY:  

The Family Support Specialist Manager directs family support services, referrals, and community service coordination to foster economic self-sufficiency and improve the quality of life for residents, leading a team to ensure family stability and success. 

  
JOB RESPONSIBILITIES:

• Lead family support meetings, analyze data, and coordinate strategies to meet performance measures.  
• Conduct intake, assessments, and home visits, assisting residents with development plans and service navigation.  
• Maintain confidentiality and track resident data in LEARN.  
• Attend community meetings and participate in program-related meetings.  
• Flexibility to work nights, weekends, and travel as needed.  
• Perform additional assigned duties.  

QUALIFICATIONS:  

• Bachelor's degree required; Master's degree preferred in Social Work, Sociology, Psychology, or relevant field, or equivalent education/experience.  
• 5 years of nonprofit or human services experience providing assessments, referrals, and follow-up.  
• Supervisory experience preferred.  
• Commitment to family-focused service planning and program philosophies.  
• Ability to handle privileged information confidentially and culturally sensitive.  
• Availability to work evenings/weekends as needed. 
• Must be able to liftup to 15 lbs. regularly and load/unload supplies/materials as needed.
• Valid driver's license and access to a vehicle.  
• Strong interpersonal, organizational, and time management skills.  
• Ability to analyze data and design programs based on resident-driven and data-driven rationale.  
• Comfortable working independently and in a team environment.  
• Computer proficiency in MS Office Suite and other software. 

Urban Strategies, Inc. is an Equal Opportunity Employer.