IT Technician, Southland Casino presso Delaware North

Overview:

Delaware North Gaming is hiring a full-time IT Technician to join our team at Southland Casino in West Memphis, Arkansas. As an IT Technician, you will be responsible for assisting with the implementation of all computing technology related to applications, data, communications, hardware, and networks. If you have a passion for technology and enjoy providing hands-on support in a fast-paced gaming environment, apply today to become part of our team!

Additional Details:

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Unit Description:

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Responsibilities:

• Provide maintenance and support for desktop and laptop computers, and provide end-user support for hardware and software systems 
• Assist with the implementation of solutions and ensure that these solutions are consistent with the overall IT strategy 
• Set up computer software and hardware for new and existing team members 
• Maintain all user accounts and computer configurations, and resolve issues and end-user help requests 
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution

Qualifications:

• Zero to 1 year of experience in a technical support role 
• Experience with point of sale, property management systems, retail systems, cloud-based computing, network support, and Windows preferred
• Excellent verbal and written communication, organization, and sales skills in a customer service-driven industry 
• Ability to work a schedule of Wednesday - Sunday, 5 PM-1 AM
• An associate's degree in business or a related field is preferred

Candidarsi ora