Retail Clearing Associate presso Stephens Inc.

Key Responsibilities

General Operations Support:

• Sort and distribute or process departmental mail promptly, including checks, certified/registered mail, and FedEx deliveries.
• Receive checks both via mail and at the Customer Service Window.
• Scan and apply funds to the correct customer or firm accounts.
• Print checks processed in the LR Branch and prepare for mailing, branch pickup, or FedEx shipment.
• Image all documents into the firm’s online record retention system.
• Serve as a backup for other Retail Clearing Department functions.
• Primary contact for processing ACH and check requests received by email.
• Perform any other related tasks as assigned by management.

ACAT Transfers:

• Receive and review documentation for account transfer requests.
• Ensure all required information and supporting documents are complete and accurate.
• Initiate transfer requests and follow up on incomplete or delayed transfers.
• Assess requests for free delivery of securities to other broker-dealers.
• Confirm required signatures and approvals are in place.
• Initiate delivery requests in NetX360.

Margin Operations:

• Address inquiries regarding the withdrawal of securities and cash from customer margin accounts.
• Initiate cash and stock entries in margin accounts when necessary.
• Provide assistance to client associates on margin accounts, short sales, transfers, options, and other account-related matters.
• Monitor daily margin activity and NETX360-generated margin calls, sending notifications to account representatives and client associates.

EDUCATION AND/OR EXPERIENCE                                    

• Associate’s degree in a related field.
• 2+ years of related experience and/or training.
• Equivalent combination of education and experience.

REQUIRED TESTING

• Microsoft Word
• Excel
• PowerPoint
• Alpha/Numeric Data Entry
• 10-Key