Service Technician presso John Brooks Company

Department: Pump ON Service
Location: Mississauga, ON

WHAT DO WE DO?

We create solutions for the people who keep our world flowing.

For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

THE ROLE
Under the supervision of the National Operations & Warehouse Manager, the Service Technician (E-One) is responsible for management of the E-One service exchange program, product teardowns and repairs, and on-site service and pump repair where feasible. This position is also responsible for maintaining, growing, and training our Service Centers throughout Ontario.

DUTIES & RESPONSIBILITIES

Essential Duties and Responsibilities:

• Supports and ensures departmental service systems, methodologies, and procedures are in place and followed.
• Contributes to the development and achievement of the overall business plan and the department.
• Performs inspections, repairs, installations, and alignments of equipment.
• Schedules and organizes repairs, assembly, and maintenance jobs.
• Diagnoses any issues with equipment; performs repairs and troubleshoots any issues that arise during the repair process.
• Services equipment, as required. Researches information regarding services, as needed.
• Performs warranty inspections and coordinates with manufacturers and Company management to resolve any warranty-related issues.
• Communicates regularly with customers; obtains accurate information from customers for failure analysis, provides advice on repair/replacement options available, provides troubleshooting support over the phone, and explains any repairs performed on equipment
• Communicates regularly with suppliers; obtains information related to warranties and troubleshooting equipment.
• Shares expertise and provides assistance and support to team members in order to foster positive team dynamics.
• Sets professional development goals and works towards their fulfillment; attends all required training.
• Ensures adherence to all departmental and Company policies and procedures.
  
  

General Duties:

• Maintains complete knowledge of and complies with Company and departmental policies, procedures, and standards, including Health and safety policies.
• Performs general housekeeping duties, i.e. cleaning, maintaining, and organizing the service area, tools, and equipment in the shop.
• Updates estimate sheet entries and records in ERP database.
• Completes repair and inspection reports in ERP database
• Submits monthly expense reports.
• Performs any other duties, as assigned or required.

Requirements

QUALIFICATIONS

• Minimum high school diploma or GED required.
• Minimum 2 years experience in a similar position required.
• Ability to inspect, repair, service, test, and troubleshoot equipment.
• Strong analytical and decision-making skills.
• Strong diagnostic skills; ability to inspect equipment and correctly diagnose any issues that require servicing.
• Strong interpersonal and communication (written and verbal) skills.
• Ability to work efficiently and effectively under pressure with simultaneous deadlines and adapt quickly to changing circumstances.
• Strong problem-solving skills in order to resolve day-to-day issues; addresses customer inquiries and service requests. Cooperation or the coordination of efforts with contacts is required.
• Ability to frequently deal with unclear or imprecise requests for information; contacts with customers regarding complaints or service irregularities may be involved.
• Ability to clearly identify needs or requests and to provide advice or instructions on semi-complex material.
• Strong attention to detail.
• Strong planning, organizational and time management skills, with the ability to multi-task.
• Ability to work independently and unsupervised.
• Demonstrates initiative to assist in other areas when requested or required.
• A demonstrated alignment with John Brooks values; customers first, ownership/accountability, respect, performance excellence, integrity and innovation.
• Must be a collaborative, supportive team player with a desire to join the loyal and dedicated John Brooks team.
  

WORK ENVIRONMENT

• Works in a climate-controlled warehouse environment.
• Exposure to warehouse elements (i.e., dirt, dust, grease, oil, noise, poor ventilation, chemicals, etc.).
• Fast paced TEAM environment with an attention to detail.
• Excellent work/life balance in a safety-first work environment

Benefits

Canadian founded and owned, John Brooks Company has doubled in size in the last 7 years to over 200 employees across the country. Since 1938, we have worked hard to build & nurture an entrepreneurial environment, where creative thought and initiative are encouraged; this is a place where your ideas matter! If you have a strong work-ethic, passion, and determination, we’ll provide the tools you need for success. We will help you grow so that we can continue growing.

WHAT’S IN IT FOR YOU?

• Competitive remuneration including base salary
• Competitive vacation
• Paid personal day program
• Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
• Company Group RRSP with employer matching
• Annual health & wellness subsidy
  
  

FUN FACTS

• The average employee tenure is 9 years
• We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
• We regularly host social events and gatherings to foster togetherness and fun
  

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request.