Junior Systems Administrator presso FEAM Aero

FEAM TEAM CULTURE

At FEAM Aero, our team culture is the heartbeat of our success, rooted in unwavering core values that define who we are and guide everything we do.

The ideal candidate will have 2-4 years of experience working in IT. The candidate must possess hands-on experience in the following to be considered: Microsoft 365, Workstation imaging, workstation troubleshooting, Windows Server 2016 and higher, Active Directory Users and computers, Mobile Device Management, and printer support. Additionally, knowledge of layer 1,2,3 networking, Wireless networking, remote access VPN support, and endpoint security is desired.

The Jr Systems administrator will serve as the primary contact for local (Miami) IT service requests which are submitted to the Help Desk. They will assist in the overall support, administration and maintenance of all workstations and users in our environment that consist of 1200 Users, 400 workstations, 20+ printers, and 30+ sites distributed across the US.

This person must be able to work in an open, collaborative, and team-oriented environment while maintaining the ability to work closely with any of the staff members in a polite and professional manner regardless of the staff member’s skillset. The Jr Systems Administrator must be approachable and willing to assist both IT and non-IT staff members at any given time. They will report directly to the IT Operations manager, and work alongside our Systems Engineer and Service Delivery Manager.

Responsibilities:

· Implement computer system requirements by defining and analyzing system problems, designing and testing standards and solutions.

· Ensures operation by training client personnel and providing support.

· Maintaining and upgrading existing systems as required.

· Accept responsibility and ownership for all assigned tickets from creation to resolution, or to the point of escalation.

· Analyze ticket trends and incidents to identify potential problems or outages – and communicate to management in a timely manner.

· Maintain an up-to-date inventory of all IT assets.

· Manage user and computer accounts in Active Directory Users and computer or Entra ID.

· Creating system guidelines and documentation for the organization.

· Administer and provide technical support in Microsoft 365 and Azure tenant.

· Maintain Physical security systems.

· Maintain and troubleshoot enterprise printing platform.

· Participating in an on-call rotation, providing support outside of regular working hours as required

· This position may require travel to various offices within the US (10%).

Requirements

Expectations

· Excellent analytical, problem solving and communication skills.

· Customer service-oriented – with the ability to work with end-users of all technical literacy.

· Ability to work with minimal supervision and demonstrate appropriate initiative when making decisions.

· Accuracy and the ability to handle a high-volume of work efficiently are essential.

· High-level written and verbal proficiency in English.

Qualifications:

· Bachelor’s degree in Information Technology, Computer Science, Engineering, or related discipline; or equivalent experience.

· Windows Server 2016-2022

· Extensive experience managing Active Directory UC and GPO

· Experience managing Microsoft 365 tenants.

· Basic understanding of ITSM principles – including business expectations and communication.

· Minimum of three years’ experience working within a support position in the IT field, with advanced end-user troubleshooting experience.

· A+ and Net+ required. Security+ desired