Assistant Safety & Security Manager presso King Kamehameha Kona Beach Resort Courtyard by Marriott

Applicants 18 years of age or older welcome to apply

Follow us on Instagram @courtyardkonaohana to peak inside the team, discounts, jobs and more that make up our ohana!

Assistant Safety & Security Manager, Full Time
Rate of Pay: $63,000 - $69,000 Annually

Opportunity Awaits on the beautiful Island of Hawaii... King Kamehameha Kona Beach Resort Courtyard by Marriott currently has an opening for a talented Full Time Assistant Safety & Security Manager to share the aloha spirit and strive to create a memorable guest experience.

Brief Summary of Job: Responsible for the safeguarding of hotel property, assets, guests, visitors and employees. Under the direction of the Director of Safety & Security and Safety & Security Manager, assist in the direction and supervision of the security team in the performance of their duties on any shifts.

Essential Functions and Responsibilities of the job include but are not limited to:

• Providing services that are above and beyond for guest satisfaction and retention.
• Utilizing interpersonal and communication skills to lead, influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encouraging and building mutual trust, respect and cooperation among team members.
• Identify, evaluate and control hazards and exposures. Ensure that the appropriate security and safety procedures are being followed.
• Conduct walk-through observations of entire hotel.
• Review all reports written by officers on incidents that occur on the hotel property.
• Assist in the development and maintenance of all policies, procedures and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operation, such as incoming package policy, key policies, parking policies, emergency response of associates, and vendor/visitor/contractor policies.
• Supervise daily functions of the department.
• Assist in updating the Hotel Emergency Response manual as needed.
• Assist with maintaining the parking enforcement and towing service policy and procedures.
• Promote safe work practices.
• Ensure compliance with OSHA standards, training requirements and preventative measures.
• Assist with Workers Compensation claims.
• Investigate accidents, thefts, property loss, and unlawful activities. Document details and advise management. Assist with tracking departmental safety records and document medically treated and non-treated injuries.
• Assist with completing claims for guest injuries, associate injuries, property damage, and thefts/ damages to vehicles.
• In the absence of the Director of Safety & Security, Act as hotel liaison to the Hawaii Police Department, Hawaii Fire Department, and other emergency services.
• Respond to emergency situations, including medical, security, guest complaints, etc. Assist sick and injured guests and employees, ensuring documentation and disposition of reports.
• Maintain confidentiality with respect to guest and employee incidents.
• Perform access control, key control, and vendor pass policy functions. Assist is the management of the hotel key system.
• Ensure accurate records including, but not limited to, camera monitoring, shift activity log, codebook, and employee and guest binder interaction.
• Assist with the interview and selection process; Assist with the review, training and performance management of Safety & Security officers to maintain order throughout the hotel. Assist with the training and onboarding of new employees according to all corporate specifications, including documentation. Assist with the assignment of duties and scheduling of staff, balancing needs of hotel and productivity standards. Assist in the monitoring of staff activity.
• Assist in the administration of payroll edits, reporting and time & attendance policies.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

***Management retains the discretion to add or change the duties of the position at any time. ***

Requirements Knowledge/Education/Experience: Proficient in Microsoft applications. High school or equivalent education preferred. Minimum of three (3) years security background required or equivalent in a similar field such as law enforcement or military required. Current CPR/AED and First Aid training certification required. Current Hawaii Guard License is required (Act 208). Previous supervisory experience highly preferred. Hotel experience highly preferred. Experience in a union environment preferred. 

Skills/Abilities/Other Requirements: English speaking or bilingual. Ability to make timely, effective decisions. Ability to prioritize, organize and delegate work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to direct performance of team members and follow-up with corrective action where needed. Ability to provide legible written communications. Ability to compute basic mathematical calculations. Dependable.

At King Kamehameha Kona Beach Resort Courtyard by Marriott, caring for people and the community is part of who we are. Our comprehensive employment package varies by position, but may include:

• Competitive Pay
• Employee Explore Travel Program: Hotel room discounts at over 30 Marriott brands and over 7,000+ Marriott hotels around the world, including 34 Hawaii locations
• 20% Discounts globally on food and beverages and in-room dining at Marriott Worldwide locations
• Friends & Family Travel Program at Marriott Worldwide locations,  including 34 Hawaii locations
• Special discounts on several different vacation ownership options offered through Marriott Vacations Worldwide
• Sense of place and culture
• Paid company holidays and other paid time off (vacation, sick, birthday)
• Medical Insurance
• Free Dental Insurance
• Free Life & Temporary Disability Insurance
• Attractive Pension/Retirement Plans
• Monthly Wellness Event
• Reward & Recognition
• Free hot meal each shift worked prepared by our Culinary Ohana
• Free employee parking directly on-site in hotel parking lot each shift worked
• Dry cleaning allowance/ free laundering of employee uniforms
• Other employee shopping and spa discounts
• Learning & Development Opportunities through Marriott Global Source, Pacifica Hotels University and MORE!

Mahalo nui loa for exploring your career options with our King Kamehameha Kona Beach Resort’s ohana!