Customer Service Rep presso Canyonlands Community Health Care

Description

Front Desk Receptionist

Join our dedicated healthcare team as a Front Desk Receptionist, where you will play a vital role in delivering exceptional patient service and ensuring the smooth operation of our front office. This position offers an opportunity to work in a supportive environment committed to patient care and organizational excellence. If you are personable, organized, and eager to contribute to a positive healthcare experience, we encourage you to apply.

Key Responsibilities:

- Greet patients and visitors in a professional, friendly, and hospitable manner, creating a welcoming environment.

- Perform a variety of clerical duties related to the daily operations of the front office, including updating and organizing patient   information in charts.

- Respond promptly and courteously to inquiries and requests from patients, caregivers, and staff.

- Answer and manage a multiline telephone system, ensuring clear and professional communication.

- Maintain appointment scheduling through the Electronic Practice Management (EPM) system, including scheduling, rescheduling, and confirming appointments.

- Assist with administrative tasks such as data entry, filing, and other clerical duties as needed.

- Ensure the front office area remains clean, organized, and welcoming at all times.

Skills and Qualifications:

- High school diploma or equivalent required.

- Previous experience in a healthcare setting or customer service role preferred.

- Excellent communication skills, both verbal and written.

- Strong organizational skills with attention to detail.

- Ability to handle multiple tasks efficiently and professionally.

- Proficiency in using electronic health records (EHR) and appointment scheduling systems preferred.

- Friendly, approachable demeanor with a commitment to providing outstanding customer service.

- Ability to maintain confidentiality and adhere to HIPAA regulations.

  Employee Benefits 

• Vacation Time
• Paid Leave
• Medical, Dental, Vision, Life
• Short-Term& Long-Term Disability
• Retirement plan offered

We foster a collaborative and inclusive work environment that values growth, professional development, and compassionate care. Join us and be part of a team dedicated to making a positive impact on our patients' health and well-being.

Requirements

Minimum Qualifications:

1. Ability to perform each essential function duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

2. High School Diploma or equivalency

3. Moderate computer skills required with emphasis on accuracy.

4. Ability to read, write and speak English. 

5. Ability to meet, communicate and work well with patients. Ability to understand medical terminology. Ability to work with physicians, mid-level providers, clinical support staff, administrative staff and front office staff.

6. Ability to handle problem areas and issues and make decisions as required/appropriate. Ability to work independently with little supervision. Ability to work under stress. Must have good organizational skills. 

7. Must be flexible and willing to work evening/overtime/weekends if required/requested.

8. Must maintain skills necessary to safely and efficiently operate the following equipment and machines used in the performance of the job: telephone, fax machine, photocopier, personal computer, and calculator.

9. Good interpersonal and human relations skills are required. Must possess skills to empathize and care for a variety of patients, including low-income and diverse cultures and treat everyone (internal and external customers) with respect and dignity.

10. Ability to maintain confidentiality at all times in all situations and follow the laws and intent of the most current HIPAA laws and regulations and Canyonlands’ security and privacy policies.

Preferred Qualifications:

1. Two (2) plus years of directly related experience.
2. Bi-lingual (English/Spanish/Navajo) language skills.
3. Knowledge of Microsoft programs with the ability to effectively communicate using Outlook.