Computer Tape Operator presso Pomeroy

Tape Operator:  

General Function: Perform basic Computer Tape Operator duties per documented processes and procedures. These tasks include and are not limited to media operations mounting/demounting of media, performing system commands, assisting customers via phone and email, interacting with hardware included placing service request via phone/electronically and processing of inter-site media movement and evidence retention.

Essential Duties & Responsibilities:

• Perform basic computer operator commands and report any issues to Shift Lead/Supervisor.
• Minor to moderate problem determination.
• Perform minor to moderate operator commands on systems.
• Understand all mount/system messages.
• Monitor scratch pools and outstanding tape mount messages.
• Query system for outstanding mounts and/or print jobs and other latent information and provide interpretation and resolution as appropriate.
• Recognize minor to moderate hardware malfunctions and be able to resolve most problems under direction/supervision of lead personnel.
• Understand and utilize communication and work tools (phone, e-mail, turnover tools, fax, client training tools, other client specific work tools, etc.)
• Initiate detailed search for misfiled media when required. Use appropriate work tools available to provide resolution.
• Provide constructive input for shift turnover to lead personnel and replacement teammates.
• Remain current with all procedures and provide input as appropriate.
• Understand and utilize tape library and/or print tools to assist with basic computer operator functions.
• Perform Floor sweeps searching for media as needed which may include searching under/on top of equipment, under raised floor tiles etc. 
• Some accounts will have added requirements like Physicality Management which may include, but are not limited to Floor Sweeps, Alarm Maintenance, above ceiling and under floor tile audits, Sprinkler audits
• Bring Alarm Maintenance or any water leaks to management's attention immediately.
• Always perform work in a safe manner.
• Escalate to the assigned client representative and Pomeroy Manager any documentation, process or procedure discrepancies and follow-up until resolved.
• Other duties assigned as required, adhere to security requirements, remain current with policies and procedures.
• Must be able and willing to learn new tasks/skills as required.
• Must be able to communicate and understand verbal, written and electronic instructions in English.

Location: 2 Gannett Dr Portland ME