Computer Technician II (SAUSD Permanent Employees Only) presso Santa Ana Unified School District

Under the direction of Principal and/or designee, provides support to users of all District devices and application systems. This includes analyzing, diagnosing, trouble-shooting, escalating, and driving an issue to resolution. All incidents are logged, prioritized, and resolved in a timely manner; ensuring proper coordination with all technology support teams, as well as with functional subject matter experts. Improves student application systems driving increased operational efficiency and effectiveness. Work in a computer network environment to provide Tier 1 and Tier 2 support as defined by industry standard for desktops, laptops, audio systems, peripherals, and mobile devices used by students, teachers, staff, and administrators. Resolve issues involving security, in support of technology use to enhance a district wide program for student access and success, academic and creative activities.

High School diploma or equivalent and two-year college degree in Computer Science, Technology or Engineering or related field and three or more years of relevant experience in a network environment, or in successful repair and maintenance with large site networked systems, A completed program of at least 18 months in a technological related trade school may be substituted for a two-year college degree. Comptia A+ Certified Computer Technician required. Current and relevant industry certifications. THE DOCUMENTS SPECIFIED MUST BE ATTACHED IN ORDER FOR YOUR APPLICATION TO BE CONSIDERED FOR EMPLOYMENT. * Resume * High School Diploma or equivalent * AA Degree in Computer Science, Technology or Engineering or related field * Comptia A+ Certification This position requires a valid Degree or valid equivalency established by an accredited institution/agency within the United States. Applications that do not include a valid degree/HS Diploma will not be considered. If you would like to receive credit for a foreign degree, you may submit your foreign degree to an approved education evaluation service. Any cost of evaluation is the candidate’s responsibility. For your convenience, you may visit our website at www.sausd.us under the Human Resources link for a list of approved education evaluation services. The District provides this list only as information to prospective job candidates and makes no endorsement on any of the companies listed.

Grade 33