Director of Service presso Teal

Director of Service
Location: Onsite – Minneapolis, MN

In 2023, TechGen and Aligned Technology Solutions—two award-winning Managed IT Service Providers—joined forces to become Teal, a premier IT services company. With a legacy dating back to 2000, Teal empowers small to mid-sized organizations to strategically leverage technology through world-class concierge support, robust cybersecurity, and deep compliance expertise.

We’re proud of our people-first culture, where creativity is encouraged, passions are pursued, and professional growth is prioritized. We are committed to fostering a workplace that values diversity, equity, and inclusion—where everyone is respected and has equal access to opportunity.

About the Role

Teal is seeking an experienced, forward-thinking Director of Service to lead and evolve our end-to-end service delivery function. Reporting to the Vice President of Service, this in-office role in Minneapolis, MN is pivotal in shaping the client experience through expert leadership in technical support, service operations, project services, cybersecurity, and continuous improvement.

What You’ll Do

• Lead, mentor, and scale high-performing service teams to deliver a best-in-class client experience.
• Drive performance metrics (SLAs, CSAT, NPS) to ensure operational excellence.
• Serve as a key escalation point for critical service incidents and client-impacting issues.
• Collaborate cross-functionally with IT, engineering, cybersecurity, customer success, finance, and vendors.
• Use analytics to anticipate service needs and implement proactive improvements.
• Standardize and improve service management processes and tools.
• Ensure alignment between service delivery and organizational goals.
• Champion a culture of accountability, innovation, and continuous improvement.

What You Bring

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven success managing technical service teams in an MSP or IT services environment.
• Deep understanding of ITIL and service management best practices.
• Excellent communication and leadership skills with a track record of driving results.
• Experience managing across Windows, Mac, and mobile platforms.
• Certifications in IT service management are a plus but not required.

At Teal, we believe in doing things differently. If you're passionate about leading teams, elevating client experiences, and making a real impact through technology, we want to hear from you.

Teal is an Equal Opportunity Employer.