PUBLIC INFORMATION ASSOCIATE presso County of Los Angeles, CA

About the Department

We will be accepting online applications from Wednesday, September 10, 2025, at 8:00 a.m. (PT) until Tuesday, September 23, 2025, 5:00 PM (PT). All applications must be received before 5:00 p.m. (PT) on Tuesday, September 23, to be accepted.

Exam number

AG1607A-R

TYPE OF RECRUITMENT

We encourage applications from everyone.

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Why work for us?

The Department of Aging and Disabilities was created to ensure the health, dignity, and quality of life for all older adults, adults with disabilities, and dependent adults within the County of Los Angeles. With core beliefs of equity, inclusion, collaboration, community and workplace excellence, we strive to improve lives and support self-determination for older adults, adults with disabilities, and communities. 

We partner with non-profits, community-based organizations, commissions, and other government agencies to provide services such as social, educational and recreational services, training and education programs, accessibility services, wellness and nutrition programs, emergency preparedness and response programs, home-delivery meal services, in-home visiting programs, crisis intervention, legal services involving fraud, abuse, neglect, exploitation, and other issues that pertain to the older and dependent adults in the community.

The ideal team member we are searching for:

• Is adept at writing, editing, and researching.

• Possesses strong communication and presentation skills.

• Is able to advise and assist with public information systems.

• Possesses strong media knowledge and ability to engage through social media.

Position Duties

• Creates and manages digital content for websites and social media.
• Coordinates public information projects and events.
• Serves as a liaison to media and community groups.
• Handles public and media inquiries.
• Monitors media coverage and emerging platforms.
• Supports internal communications and evaluates outreach efficiency.
• Assists with crisis communication, website updates, and presentations.

For more information, please view the classification specification here: PUBLIC INFORMATION ASSOCIATE

Minimum Qualifications

Requirements to Qualify:

A bachelor's degree or higher* from an accredited college or university with a major in Communications, Journalism, Public Administration, Public Relations, English or a closely related field -AND- two years in a staff capacity** in public relations administering a public information program -OR- professional experience*** as a journalist within a media organization.

In lieu of the bachelor's degree, one (1) additional year of the required experience will be accepted for each year of college, up to a maximum of four (4) years of additional experience.

Completion of 30 semester units or 45 quarter units will be considered as one (1) year of college. The coursework will need to be reviewed for consistency with pursuing a qualifying major.

Special Requirement Information:

• *To receive credit for your education, include a copy of your official diploma, official transcript, or letter/certificate from an accredited institution within seven (7) days of filing your application/the end of the filing period. The document should show the date the degree was conferred and be in English; if it is in a foreign language, it must be translated and evaluated for equivalency to U.S. standards. For more information on our standards for educational documents, please visit: https://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf and https://file.lacounty.gov/SDSInter/dhr/205105_PPG_123_ACE_Resource_Guide.pdf.

• If you are a veteran, you may be eligible for veteran’s credit, which is an additional 10% of the total points added to a passing score. We will need a copy of your form DD214 to review, so please include that with your application or email it to the exam analyst at [email protected] as soon as possible to ensure prompt and smooth processing.

• **In the County of Los Angeles, Staff capacity is defined as work in an advisory capacity to line managers to provide program and administrative support. Work includes assisting and supporting administration by doing research, analysis, and making recommendations to line managers.
  
  
• ***Professional Experience is defined as work experience gained in a professional occupation or classification after receiving a bachelor’s degree or its equivalent.

Withhold Information:

No withholds will be allowed for this examination. Required education and/or experience must be fully met by the last day of filing and clearly indicated on the application.

License:

A valid California Class C Driver License or the ability to use an alternative method of transportation when needed to carry out job-related essential functions.

Some positions may require a valid California Class C Driver License to perform job-related functions.

Physical class:

Physical Class II – Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

Endorsement of County Qualifications: 
If you performed work that differs from the duties described in your class specification and believe you qualify for this opportunity, please provide verification via official documentation of additional responsibilities bonus, out-of-class bonus, temporary assignment bonus or reclassification study with CEO Classification within seven (7) calendar days from the last day of filing.  Employees do not need to submit such verification if they hold or have held a position that regularly performs functions in alignment with the requirements.

Other Qualifications

Once we have identified that you meet our requirements, an invitation regarding the following assessment processes will be sent:

Examination content:

This examination will consist of THREE (3) parts:
  
Part I: A multiple choice and/or simulation assessment(s), weighted at 55%, assessing:

• Professional Potential
• Achievement
• Coping with Uncertainty
• Responsibility
• Working to High Quality Standards
• Willingness to Learn
• Working Relationships
• Analyzing Information
• Learning Quickly
• Generating New Ideas
• Using Time Efficiently
• Adapting to Change
• Deductive Reasoning
• Reading Comprehension

MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENT(S) ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

Candidates must achieve a passing score of 70% or higher on Part I of the examination in order to advance to Part II.

Part II: An evaluation of training and experience, weighted at 25%, assessing:

• Professional/Technical Knowledge of:
  • Principles and methods of effective communication used in media and public relations
  • Principles and methods of effective social media engagement
• Presentation Skill/Influencing
• Utilizing Technology
• Informing

Candidates must achieve a passing score of 70% or higher on Part II of the examination in order to advance to Part III.
 
Part III: A writing assessment, weighted at 20%, measuring:

• English Structure and Content
• Written Expression
• Prioritizing Information 

Candidates must achieve a passing score of 70% or higher on Part III of the examination in order to be placed on the eligible list.

Transfer of Test Components:

• If you recently took identical components for other exams, the test responses may be automatically transferred to this examination.
• This exam contains test components that might be used on future exams, and your responses could be transferred to that exam.

Test preparation:

We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help in preparing for the test, we recommend reviewing all related materials that seem necessary. 

• Online practice tests are available at https://www.shldirect.com/en-us/practice-tests.
• Various information can be found on our website at https://hr.lacounty.gov/job-search-toolkit/. The section dedicated to test preparation is "Employment Test Assistance".

Eligibility and Vacancy Information:

Candidates who pass the assessment are placed on a list in the order of their score group for six (6) months. The eligible list resulting from this examination will be used to fill vacancies within the Department of Aging and Disabilities, as they occur.

APPLICATION AND FILING INFORMATION:

We only accept applications filed online and received BEFORE 5:00 p.m. (PT), on the last day of filing. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.

New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to governmentjobs.com and following the prompts. This is to improve the security of the online application and to prevent incorrectly entered email addresses.

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in the refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.

• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]

Social Security Number:

Federal law requires that all employed persons have a Social Security Number, so include yours when applying.

Computer and Internet Access at Public Libraries:

For those who do not have access to a computer or the internet, we provide access to complete an application at public libraries throughout the county.

No Sharing of User ID and Password:

All applicants must file their application online using their own user ID and password. Using a family member's or friend's login information may erase a candidate's original application record.

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Anti-Racism, Diversity, and Inclusion (ARDI):

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-Racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst races. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

Testing accommodation:

If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note that you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for testing accommodation.

California Relay Services Phone: (800) 735-2922
Teletype: (800) 735-2929
Testing Accommodations Coordinator: [email protected]

Department Contact Name: Cheyenne Medina
Department Contact Email: [email protected]

Department Contact Name: George Tung
Department Contact Email: [email protected]

Exam Number: AG1607A-R
Type of Recruitment: Open Competitive

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