Commercial Loan Assistant I presso First Oklahoma Bank

POSITION SUMMARY: The Commercial Loan Assistant I position is primarily responsible for providing administrative support to Lenders and Portfolio Managers. The position helps harbor a collaborative relationship with the Commercial Lenders and/or Portfolio Managers to ensure the timely preparation and execution of the banks loans as well as providing excellent customer service during client interactions. Works very closely under the direction of the manager or assigned Portfolio Manager to set priorities and ensure completion of work.

RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

• Works closely with manager or assigned Portfolio Manager to maintain, monitor and service assigned commercial loan accounts. Trains to process customer transactions on a daily basis (i.e. – wire transactions, telephone transfers, address changes, loan payments, and other related transactions) once proper approvals have been obtained. Provides highest level of customer service to ensure customer satisfaction by working with customers to resolve any problems thru research and communication with the other departments of the bank.

• Assists with commercial and real estate loan files by learning to properly document file and review loan documents to meet deadlines established by lending team. Will provide quality control by auditing the files to ensure all required documentation is included, verify accuracy of information, obtain missing documentation, signatures, dates and other relevant data. Submits loan files for booking once the loan has closed. Works within bank policy to ensure all guidelines and policies are followed.

• Orders appraisals, credit reports, title reports, flood determinations, Environmental Data Reports (EDR), UCC searches, Geo-codes, or other documents as required depending on the loan type.

• Works loan exceptions for Lending team, communicate with borrowers as needed, i.e. requesting updated financials or other documents required to update loan file.

• Respond to customer inquiries concerning loan advance requests by following bank policy or obtaining approval from Manager, Portfolio Manager or Lender

• Monitors incoming phone calls, greeting and assisting customers. Performs general administrative duties including typing routine correspondence, memorandums, letters, forms, etc.

• Monitors past due loans, overdrawn deposit accounts, and when necessary, contact customers by mail, telephone, or email to request a payment or deposit.

REQUIRED QUALIFICATIONS:

Knowledge/Skill/Ability

• Ability to learn and understand lending terminology, documents, products and services.

• Excellent interpersonal and customer service skills and the ability to handle customer issues and resolve issues with patience and tact.

• Demonstrated ability to exercise sound judgment and discretion. Ability to maintain the highest level of confidentiality.

• Adaptability – ability to adapt to fast pace and rapid changes. Ability to juggle multiple tasks and handle unexpected delays or events while maintaining constant attention to detail.

• Strong organizational and problem-solving skills.

• High level of dependability regarding attendance, punctuality and completing assignments in a timely manner.

• Working knowledge of Microsoft Office, such as word and excel.

Equivalent Education/Experience

• High school diploma or equivalent is required; some college is preferred but not required.

• Minimum of 1 year of recent experience with loan administration in a financial institution.

Preferred Experience/Qualifications

• Experience with Laser Pro Documents

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk, see or hear. The employee is frequently required to stoop, stand and walk. The employee must regularly lift and/or move up to 5 pounds and frequently lift and/or move up to 5 pounds.

The worker is not substantially exposed to adverse environmental conditions. (typical office/administrative work environment.)

SPECIAL JOB DIMENSIONS:

Work involves periodic overtime and adherence to deadlines and project completion deadlines.

Disclaimer: The above statements are intended to describe the general nature of work and level of being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required for this position. The tasks and procedures involved in the performance of the job responsibilities may vary from day-to-day. Major changes in the areas of responsibility will require revision of this job description.