Snowsports School-Children's Program Manager presso Boyne Mountain Resort

This position will work directly with the Snowsports Director to implement the goals and vision of the Children’s Program within the Snowsports School. The Children’s Program Manager is a full-time, seasonal position, responsible for the daily facilitation of the Children's Program. This position consistently provides guests and staff with an exceptional Snowsports experience with an unwavering focus on safety, fun, and learning! To be successful in this position, one must be kind, respectful, efficient, open-minded, and able to work well and collaborate with others while exhibiting a high level of professionalism.

To be successful in this role, one must be well organized, thrive in a fast-paced environment, think strategically with the ability to pivot and adapt, have a diligent work ethic, and embody Servant Leadership.

As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as:  ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more! To learn more about Boyne Mountain Resort, employment perks, and employee testimonials, click here -  Boyne Mountain Employment!

"Work Where You Love To Play!" at Boyne Mountain Resort. 

Essential Job Functions (including but not limited to):

• Lead, monitor, organize, and support daily operations of Children’s Programs; ski/ride regularly during the winter season to assess the quality of lessons and provide coaching to staff. Monitor on-hill instruction regularly.
• Responsible for managing daily operating schedules and staffing levels while maintaining professional morning meetings and organized lesson line-ups throughout the day. Prepare daily class assignments according to appropriate skill levels for on and off hill activities.
• Ensure timely and thorough completion of supervisory tasks including class records, timekeeping, and weekly safety meetings. Work with Director to maintain respective documentation and reporting requirements.
• Manage staffing levels and communicate instructor schedules through the Flaik Scheduling platform, ensuring accuracy in scheduling assignments, long-term staffing plans, and inventory management based on current staffing levels.
• Works with the Director and Trainers to coordinate and facilitate an annual training program and determine ongoing training needs of the Children’s Program staff to enhance the guest experience and maintain a safe learning environment.
• Regularly teach lessons, to stay fresh and continue to grow as an instructor and a leader.
• Responsible for maintaining a professional and welcoming meeting/learning area.
• Ensure compliance with all local, state, and federal regulations, including MIOSHA, the Michigan Ski Area Safety Act, NSAA Responsibility Code, and maintain knowledge of industry best practices.
• Professionally address all guest complaints and team member personnel issues in a timely fashion by problem solving and taking appropriate action to bring resolution.
• Prioritize and adapt in a constantly changing business and environmental setting.
• Assist other departments/assignments as requested.
• Provide superior service to all guests (internal and external).

Essential Job Functions – Supervisory

• Will oversee lessons and work of all children’s instructors up to 55 team members.
• Ensure children’s instructors are setting up an environment that is conducive to safety, fun, and learning.
• Oversee daily set-up and clean-up of the indoor and outdoor learning areas and children’s lunchroom.
• Supervise the parent drop off (check in) and return (pick up) of all students in the children’s program.
• Hire, supervise and train your team through providing guidance, training, support, and accountability.
• Understand and implement the appropriate safety standards and educate the team of the standards through designing, training, and enforcing safety policies for team members and guests.
• Accountable for team members in maintaining a safe work environment and high-quality work standards.

Essential Job Functions – Leadership

• Long-Term Thinking by creating and implementing policies, procedures, and plans to proactively mitigate risk, improve safety, and provide unmatched quality of service for our internal and external guests. 
• Ensure Excellence in Execution by leading the team, organizing the operations of the Snowsports Children’s Program, ensuring standards are met or exceeded; and being accountable for the team goals while contributing to the overall resort and corporate goals/initiatives.
• Attitude is Everything through being friendly, personable, and empathetic, having a proven track record of maintaining a calm, professional demeanor in stressful situations, and prioritizing and adapting in a constantly changing business and environmental setting.
• Develop Great People through talent attraction/retention, proper training, active listening, timely coaching, and positive recognition. Directly manage the establishment of goals, development plans and the appropriate evaluation of performance for all direct reports.
• Serve First prioritizing the growth, well-being, and empowerment of your team through encouraging and actively participating with them on skill development, and providing an inclusive, welcoming environment with the proper tools, resources, and expectations to perform their role.
• Foster a caring safety culture within the department to achieve the goal of zero work-related injuries.

Certificates, Licenses, Registrations

• Current PSIA/AASI Level 1 or 2 certification with equivalent combination of education and experience
• Current Children’s Specialist Certification or willingness to obtain within 1 year of hire
• Current CPR/AED certification within 6 months of hire

Other Requirements

• Proficient with Microsoft Office Suite programs; experience with RTP and Flaik preferred.
• Have a proven track record of maintaining a calm, professional demeanor in stressful situations.
• Friendly, personable, and empathetic. 
• Have excellent written and verbal communication skills.
• Able to work a flexible schedule, including weekends, with varying hours based on season and resort guests' demands.