Patrol Service Aide presso City of Lancaster (PA), PA

About the Department

Enforces parking violations and performs other patrol services support tasks as assigned.

Position Duties

• Follows safe practices in the performance of duties.
• Enforces parking regulations.
• Answers calls of service related to parking complaints.
• Remains in constant radio contact with the Police Bureau to report any unsafe or unlawful situations.
• Maintains assigned equipment in clean and operable condition.
• Delivers correspondence to various offices within the City, as assigned.
• Regulates, directs, and controls vehicular and pedestrian traffic when assigned.
• Provides traffic control at various parades and special City functions, requiring traffic control or crowd control, as assigned.
• Regulates and controls traffic at a school street crossing point, providing protection to children crossing the street, when substituting for a School Crossing Guard.
• Initiates 48-hour checks for Abandoned Vehicles and complete and forward appropriate paperwork. 
• Maintains records according to established procedures.
• Communicates clearly with customers and staff.
• Responds to questions and concerns from the general public.
• Deals tactfully and courteously with the public and maintains composure in difficult and/or stressful situations.
• Performs tasks as directed by OIC of Patrol Services.

Minimum Qualifications

Education, Training and Experience

•  Graduation from High School or completion of GED is required.

Licenses and Certificates 

• Possession of a valid Pennsylvania State Driver’s License is required.
• Ability to become first aid certified within one (1) year in position is required as well as the ability to utilize these skills in an emergency situation.

Environmental Conditions

• Exposed to inclement weather and extreme temperature, including long periods of standing outdoors.
• Works outdoors and indoors with, or without, heat and/or air conditioning.
• Exposure to noise and pollution.

Safety Equipment Used or Needed

• None

Comments

• Satisfactory passing of drug screening, background investigation, polygraph, and all requirements of the Criminal History Records Act, Chapter 91 of the Pennsylvania Crimes Code is required.
• Works around motorized or moving equipment and machinery.
• This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities.

Other Qualifications

• Knowledge of safe practices related to enforcement of parking violations.
• Knowledge of City streets is required.
• Ability to comprehend the use of a hand held computer device is required.
• Ability to operate a vehicle on private and public streets is required.
• Ability to perform basic computer tasks is required.
• Ability to interpret, verify, and accurately enter data into an electronic/computerized device is required.
• Ability to provide information, in a courteous, friendly, yet firm manner when dealing with the public is required. 
• Ability to maintain composure in difficult situations is required.
• Ability to keep neat and accurate records is required.
• Positive interpersonal skills are required.
• Proven ability to respond quickly and effectively to emergency situations is required.
• Proven ability to follow directions and complete assignments is required.
• Proven ability to read, write, speak and comprehend English is required. 
• Proven ability to work as part of a team and to collaborate successfully with others is required. 
• Proven ability to adapt to new or changed situations and to show flexibility in making improvements in work processes and operations is required.
• Proven ability to exhibit customer-centered behaviors and to focus on customer needs is required.
• Proven ability to commit to excellence in service and to continuous improvement is required.