Client Resources Coordinator III-Interim Housing presso Catholic Charities of Los Angeles, Inc.

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Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California. The agency operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources needed to achieve greater self-reliance and stability in their lives. 

Catholic Charities operates 18 community centers and 10 homeless shelters and also serves the poor with multi-faceted programs, including: after-school childcare; immigration, refugee, youth employment and psychological services; homework assistance and tutoring; English as a Second Language (ESL) and General Education diploma (GED) classes for adults; and services for homebound seniors and pregnant and parenting youth. In this way, Catholic Charities maintains a continuum of care for clients as they move from vulnerability to self-sufficiency.

Good Shepherd Center is contracted by the Los Angeles Homeless Services Authority (LAHSA) to operate two Interim Housing (IH) sites for unhoused single women located in the greater Los Angeles area. The IH case manager is responsible for providing on site supportive services to unhoused women, as part of the IH program.  There is occasional travel for this position. Reliable transportation is required.

Under the direction of the Senior Program Manager, the (IH) Case Manager is responsible for providing individual on site case management services to unhoused single women utilizing a theoretical framework incorporating Housing First (HF), Trauma Informed Care (TIC), Motivational Interviewing (Ml), Critical Time Intervention (CTI) and Stages of Change (SoC). This framework provides tools that reflect best practices to motivate the Participants to achieve their housing goals in a non- judgmental manner. The Case Manager will perform specialized tasks including comprehensive case management services such as intake, assessment and goal setting for all Participants. The Case Manager will document all Participant interactions and input that data into the Homeless Management Information System (HMIS) and Caseworthy databases.

Responsibilities:

• Build high-quality relationships with Participants to understand the personal experiences of individual and families impacted by homelessness.
• Implement core principles and evidence-based practices including, but not limited to: Housing First, Trauma Informed Care, Motivational Interviewing and Harm Reduction.
• Carry a case load of 20 consisting of unhoused individuals/families.
• Administer a housing intake, including bio psychosocial assessments.
• Complete appropriate comprehensive assessments with Participants as determined by agency/funder needs.
• Develop a housing plan with each Participant and coordinate with appropriate housing authority depending on housing placement.
• Provide housing search support to Participants with locating appropriate housing resources.
• Provide housing case management and direct services to all Participants enrolled in the HFH program. 
• Provide 1:1 case management activities to assist Participants in meeting service goals, by meeting with them on an as needed basis, which could include home visits, unit viewing and accompaniments as needed.
• Engage and connect Participants with appropriate mental health and/or chemical dependency supports, as needed.
• Provide crisis intervention as needed.
• Works with community-based agencies to ensure Participants receive all needed support/services.
• Link Participants to existing agency and community-based resources.
• Provide accurate, complete, and timely data, and reports to the Senior Program Manager or Associate Director, as needed.
• Record data for program outcomes.
• Ensure case files are complete, accurate and up to date.
• Ensure client confidentiality according to Catholic Charities of Los Angeles policies and procedures.
• Participate in program evaluation efforts.
• Knowledge of program policies and procedures.
• Complete minimum of 20 hours of professional training and development annually.
• Complete files as indicated by the program’s case file content checklist.
• Attend appropriate community meetings, clinical supervision and all other activities identified as necessary to meet the outcomes identified by the agency/funder.
• Maintain accurate and timely client records.
• Participate in CHAMP & Homeless Management Information System (HMIS) data collection activities.
• Performs other duties as assigned.

Qualifications:

• Bachelor’s degree required. Master’s degree preferred.  
• A minimum of one years’ experience working in the homeless services sector, that is, programs that provide housing, financial assistance and other services to people experiencing homelessness. 
• Three to five years’ experience working with homeless or vulnerable populations.
• One years’ experience working within community systems, referring, case management.
• One years’ experience working in the housing field.
• Proven ability to maintain high productivity while functioning in a flexible environment.
• Proven ability to apply crisis intervention and de-escalation skills.
• Proven ability to apply theories of the Motivational Interviewing, Harm Reduction, and Trauma Informed approaches. 
• Bilingual, English and Spanish

Catholic Charities offers a wide range of employee benefits to support the total wellness of its employees. Our competitive package provides the flexibility to select the benefits that best meets the employee’s needs. Benefits are effective the first of the month following 30 days of employment.

•  Medical, Dental & Vision
•  Life Insurance
•  Retirement Plan to include 401a/employer contribution only and 403(b)
•  Supplemental Insurance (life, Accident, disability insurance, etc.)
•  Flexible Spending Account
•  Health Care Spending Account Reimbursement accounts (HAS)
•  Vacation days – 12 days per year
•  Sick time – 10 days per year
•  Short and Long Term Disability
•  13 holidays per year for regular f/t & p/t employees
•  Public Service Loan Forgiveness
•  Cell Phones for those working in Shelters or with Clients outside of the office 
•  Employee Recognition - Annual Staff Appreciation Day Event
•  Free Parking