- Senior
- Ufficio in New York City
Position Summary
The Vice President, Client Management – Pet Insurance leads the strategy and execution of client onboarding, retention, cross-selling, and engagement across our association, agency, financial institutions, and affinity partner channels. This role is accountable for delivering a best-in-class client experience, driving product adoption and revenue growth, and aligning internal teams around successful client implementations and campaigns. This individual will oversee a team of client managers while directly managing strategic relationships and marketing initiatives with top-tier partners.
Key Responsibilities
Client Strategy & Relationship Management
- Serve as executive sponsor for key clients across agency, association and affinity segments.
- Develop and execute account strategies to drive acquisition, retention, expansion, and engagement.
- Build executive-level relationships with benefit decision-makers, brokers, and strategic partners.
- Lead quarterly business reviews and performance reporting with high-value partners.
- Ensure delivery of client-specific KPIs, including enrollment targets and engagement metrics.
- Identify and lead cross-sell opportunities to expand client programs with additional insurance products, plan enhancements, or value-added services.
- Partner with product and sales teams to develop tailored offerings for existing clients.
Marketing & Engagement Strategy
- Collaborate with Healthy Paw’s marketing team to design and execute group-specific campaigns that drive education, awareness, and conversion.
- Ensure delivery of open enrollment communications, employee/member engagement assets, and benefit fair support
- Guide client marketing strategies using performance data and industry best practices
- Innovate new client-facing communication tools and value reports to demonstrate impact
Qualifications
Qualifications & Experience
Required:
- Bachelor’s degree required; MBA or relevant advanced degree preferred
- 10+ years in client management, account leadership, or partnerships within insurance or B2B SaaS industries.
- Show proven leadership skills in collaborating with internal stakeholders to drive client engagement and ensure successful outcomes.
- Proven success leading client-facing teams in a high-growth or high-volume environment
- Demonstrated ability to influence C-suite executives and manage complex client relationships
- Strong project management and strategic planning skills
- Excellent communication, analytical, and leadership capabilities
Travel Requirements
- Approximately 20–30% travel to support strategic client meetings, benefit events, and internal planning sessions
The pay range for the role is $162,000 to $216,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found at https://careers.chubb.com/global/en/north-america. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
