Director of Operations - Emergency Services & Access Hub presso Cincinnati Children's Hospital Medical Center

JOB RESPONSIBILITIES

• Project Management- Provide leadership for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with organizational strategy, commitments and goals. Define project scope, goals, deliverables and resource requirements. Define and manage the project budget. Develop project plans resource allocation, and timeline. Manage the day-to-day operational aspects of a project and scope. Direct assigned project team ensuring effective utilization of resources. Monitor project deliverables and report on progress of the project to all stakeholders.

• Financial Management- Overall accountability for the financial management functions for the department. Develop, implement, evaluate and manage the department's annual and capital budget to achieve the Divisional and Departmental objectives; establish internal controls for cash management; implement and maintain a process for financial controls and external financial audits; develop and implement accounts receivable management; analyze and monitor financial performance and report financial results to stakeholders; evaluate variances, determine underlying causes and identify, present, and implement proposed solutions; establish and monitor productivity metrics; ultimate accountability for compliance with organizational financial policies and procedures.

• Operations- Direct, establish and monitor business processes to ensure effective and efficient operations; direct clinical revenue cycle activities within the Division; design and monitor efficient patient flow patterns to maximize clinical and staff efficiency; develop and implement policies and procedures for improved utilization and operations; identify opportunities for improving cost through in-depth process and analysis and develop and offer recommendations to drive significant operational change; resolve issues directly, or in consultation with leadership concerning staffing, utilization of facilities, equipment and funds; develop and interpret policies and procedures for faculty and staff; and ensure that all policies are in conformance with Medical Center guidelines.

• Compliance- Sustain a working understanding of regulatory requirements and accreditation standards. Evaluate area of responsibility for compliance with regulatory and accreditation standards. Identify best practices as well as deficiencies to share with peers and make recommendations for improvement. Participate in the development of corrective action plans to guide needed and sustainable improvements. Ensure that compliance and readiness plans are current. Enhance relationships to promote interdisciplinary involvement and knowledge of compliance standards, status, and actions. Track laws, regulations and standards that may affect practice and policies. Work with direct reports to insure that needed changes are made by the effective date of any change(s) in requirements.

• People Planning- Coach and mentor personnel to enhance professional knowledge. Make job requirements and goals for each position clear to employees and provide sufficient training to achieve the desired level of competency. Oversee succession planning for key roles. Provide mentorship and development to direct and indirect reporting staff. Maintain accurate payroll records.

10+ direct/indirect reports or sole responsibility for more than one site/line of business.

JOB QUALIFICATIONS

• Bachelor's degree in a related field

• 7+ years of work experience in a related job discipline equivalent combination of education and experience

 

Primary Location

Burnet Campus

 

Schedule

Full time

 

Shift

Day (United States of America)

 

Department

Emergency Services Admin

 

Employee Status

Regular

 

FTE

1

 

Weekly Hours

40

 

*Expected Starting Pay Range

*Annualized pay may vary based on FTE status

$99,278.40 - $126,817.60

 

• Medical coverage starting day one of employment. View employee benefits here. 

• Competitive retirement plans  

• Tuition reimbursement for continuing education  

• Expansive employee discount programs through our many community partners  

• Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions 

• Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group  

• Physical and mental health wellness programs  

• Relocation assistance available for qualified positions 

*Benefits may vary based on FTE Status and Position Type 

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. 

 Cincinnati Children's is: 

• Recognized by U.S. News & World Report as a top 10  best Children's Hospitals in the nation for more than 15 years 

• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding 

• Recognized as one of America’s Best Large Employers  (2025), America’s Best Employers for New Grads (2025) 

• One of the nation's America’s Most Innovative Companies as noted by Fortune 

• Consistently certified as great place to work 

• A Leading Disability Employer as noted by the National Organization on Disability 

• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) 

 We Embrace Innovation—Together.  We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. 

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability

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