As we continue to grow at a rapid pace at Xero, we need to ensure the PX support we provide to the business remains human and world class but is also scalable. In the role of PX Coordinator you will be involved in providing exceptional advice and administrative support, and assisting the PX team in the way we transform our systems, tools and processes to continue to help PX succeed as we scale for growth globally.
This role reports directly into the PXSS Team Lead. You will work closely with other global coordinators, the PXSS Lead who works on projects and transformation, and the PXSS Manager who oversees the team. You'll also partner with the wider PX team, including PX Partnering, Talent, OD, Change, and Remuneration & Benefits.
As our process and coordination guru, you will be responsible for providing PX administration and coordination support across the Xero business. Our Shared Services team is constantly growing and changing, and you'll play a key role in helping to shape its future.
This role incorporates a broad range of support duties to make sure that we are providing a beautiful experience for all Xero employees.
Please note, this will be a 6 month fixed term contract in a hybrid setting to either our London or Milton Keynes office.
What you’ll do
Assist in delivering first tier human resource support on queries from the business and PX within our Jira Service Management (JSM) platform and via Slack
Managing and administering add, moves and changes including:
The new starter process
Preparation of employment offers
Ensuring all necessary new starter paperwork is completed accurately in time for relevant payroll deadlines
Confirming eligibility to work in countries offers are made
Background checks
Maintaining personnel files
Maintaining all new starter reporting/tracking
Managing the PX Xero onboarding and coordinate the induction process in your region
Draft, send and process employee changes/movements
Administering and maintaining HRIS and recruitment systems - Workday and Lever
Work closely with pay team, internal IT and Workplace Experience to answer employee change related queries
Support the education of the business to self-service where practicable and encourage this in a human way
Proactively identify opportunities for improvement across Shared Services
Creating purchase orders and processing invoices
Assist in the development/updating of human resource procedures and policies in Helpcentre and Confluence
Providing first-line support to people leaders, employees and PX partnering in relation to HR process
Supporting the administration of all annual people processes (salary reviews, etc.)
Contributing to PX projects such as the new employee induction programs, self service, new benefit initiatives, etc
Keeping up to date on developments in human resources practices, employment legislation, and sharing of knowledge within the team
Success looks like
Your tasks are completed in a timely and accurate manner, to a high standard - providing a fast, efficient and accurate service
Ensure excellent PX operational support is provided
You’ll have harmonious working relationships with all employees, people leaders and business stakeholders
You’ll support the adoption of self service by PX, people leaders and Employees - enabled through process improvement
You’ll continue to develop strong and clear communication skills
Xero meets all HR legislative requirements at all times
What you’ll bring with you
Proven experience in an admin/coordinator/service role
Good understanding of Google applications (Gmail, Hangouts, Docs, Sheets, Drive)
Proven ability to deal with confidential information with discretion
Exposure to HR or finance systems experience preferred (not essential)
An appropriate HR qualification or relevant HR experience preferred (not essential)
Rockstar administration skills
Proactive, ‘can-do’ attitude, exceptionally self-motivated and directed
Excellent interpersonal skills and relationship building, including the ability to communicate with people at all levels, both in writing and in person.
Able to exercise effective judgment, sensitivity, creativity to changing needs and situations.
A keen eye for detail and an inquisitive nature
Ability to juggle and multi-task under tight deadlines
Proven ability to work within a fast-paced, collaborative team focused on great outcomes for our internal customers
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