Senior Desktop Technician presso Revolution Medicines

Revolution Medicines is a clinical-stage precision oncology company focused on developing novel targeted therapies to inhibit frontier targets in RAS-addicted cancers.  The company’s R&D pipeline comprises RAS(ON) Inhibitors designed to suppress diverse oncogenic variants of RAS proteins, and RAS Companion Inhibitors for use in combination treatment strategies. As a new member of the Revolution Medicines team, you will join other outstanding Revolutionaries in a tireless commitment to patients with cancers harboring mutations in the RAS signaling pathway.

The Opportunity:

We are looking for a Senior Desktop Technician to join the IT team in the Information Sciences department and be a key contributor in delivering a seamless and secure end-user computing experience to the Revolution Medicines (RevMed) community across a hybrid enterprise environment. This role blends advanced technical troubleshooting, ServiceNow administration, and cross-functional collaboration with a strong emphasis on mentoring and continuous service improvement. The ideal candidate will thrive in a fast-paced, evolving IT landscape and demonstrate a passion for operational excellence and user satisfaction.

The Senior Desktop Technician will be accountable for the following:

• Provide Tier II/Tier III support for end-user devices, operating systems (Windows/Mac), and enterprise applications.

• Lead complex troubleshooting efforts related to hardware, software, user access, and performance issues.

• Act as a technical mentor and escalation point for junior technicians and helpdesk staff.

• Administer and support platforms that include Microsoft 365 (Exchange, Teams, OneDrive), Egnyte, Smartsheet, DocuSign, and Confluence.

• Support identity and access services through Azure SSO, SCIM, and MDM.

• Administer and configure ServiceNow modules for ITSM and ITAM, including incident, request, and asset management.

• Maintain accurate asset records and participate in lifecycle management initiatives.

• Create and maintain best practice documentation and guides for internal use.

• Assist in automating routine processes within ServiceDesk operations primarily through PowerShell automations, ServiceNow workflows, and MDM configuration.

• Participate in desktop solution lifecycle management, including image creation, patching, deployment, and automation scripting.

• Work closely with infrastructure, network, and security teams on cross-functional initiatives.

• Rapidly acquire proficiency in new systems, tools, and platforms.

• Participate in rollouts and pilot testing of new applications, hardware, or infrastructure.

• Balance multiple competing tasks and priorities effectively.

Required Skills Experience and Education:

• 3+ years of experience in desktop support or end-user computing roles within a medium-to-large enterprise.

• Strong hands-on experience with Hybrid Active Directory / Azure AD.

• Knowledge of Microsoft 365 Suite, especially Exchange Online, Teams, OneDrive, and applications.

• Demonstrated ability to administer, configure, and optimize ServiceNow modules relevant to IT support operations.

• Experience managing endpoints through Intune and JAMF.

• Strong analytical and problem-solving skills, with a proven capacity to prioritize and resolve complex problems under tight deadlines, ensuring minimal disruption to business operations.

• Excellent verbal and written communication skills; adept at maintaining professionalism and clear communication when working on high-priority incidents or escalated support requests.

• Experience creating user guides, documentation, or training materials for technical audiences.

• Working knowledge of Windows and macOS environments, network protocols, cybersecurity best practices, and remote support tools.

• Ability to work both independently and as part of a collaborative, cross-functional team.

Preferred Skills:

• Basic scripting experience (PowerShell, Python, or similar).

• Understanding of security and network fundamentals (VPN, firewalls, endpoint protection, VLANs).

• Initiative and enthusiasm for continuous service improvement.

• Strong organizational and time management skills.

• IT certifications such as CompTIA A+/Network+/Security+, Microsoft 365, or Azure Fundamentals. #LI-Hybrid  #LI-YG1