Clerk - Outreach Services - Grant Funded presso Bexar County, TX

About the Department

Under direct supervision, is responsible for greeting visitors and providing program information to the public; prepares case files and schedules appointments; enters client information into database; and provides services to Bexar County constituents.

Position Duties

• Greets visitors and provides program eligibility information
• Collects eligibility documents, reviews applications and prepares case folders for new clients
• Refers applicants and clients to other public service agencies
• Schedules appointments for program applicants and clients
• Enters client information into database
• Compiles client and program data for periodic and statistical reports
• Responds to general questions; works on case files; answers telephone, routes calls and takes messages
• Performs other duties as required

Minimum Qualifications

• High School or General Education Development (GED) certificate, and two (2) years general office/clerical experience; or an equivalent combination of education and experience
• Requires ability to accurately enter data and file information; ability to understand and follow verbal and written instructions; ability to perform basic mathematical calculations; ability to establish and maintain effective working relationships with co-workers, other County employees and the general public
• Knowledge of general office procedures
• Skill in operating personal computer, typewriter and basic office equipment
• Ability to effectively respond to questions and complaints; ability to communicate effectively with diverse groups of individuals utilizing tact and diplomacy; ability to effectively respond to hostile, abusive or irrational individuals; ability to maintain records and compile and organize reports; ability to establish and maintain effective working relationships with co-workers and the general public
• Must secure and maintain a favorable background investigation and clearance
• Must clear a pre-employment physical and a pre-employment drug screen test
• May be required to work more than 40 hours during the workweek
• May be required to work weekends

• Working conditions are primarily indoors
• Occasionally moves items weighing up to 5-15 pounds
• Occasionally moves about the office
• Frequently communicates with others; must be able to exchange accurate information
• Constantly operates a computer and other office productivity machinery
• Positions self to perform essential functions
• Must be able to remain in a stationary position

Other Qualifications

EQUAL OPPORTUNITY EMPLOYER


 

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.

We are committed to providing equal opportunity for protected veterans and individuals with disabilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.