Resident Onboarding Specialist - DTLA presso GHP Management

As the Resident Onboarding Specialist, you will play a crucial role at GHP.  You will serve as the first point of contact for all future residents after the approved application. As a successful Resident Onboarding Specialist, you will demonstrate a professional and friendly personality, with an uncompromising desire to deliver an exceptional move-in experience.  

REPORTS TO:  Client Operations Manager 

HOW YOU WILL CONTRIBUTE: 

CUSTOMER SERVICE: 

Move-In Process:  

• Review detailed unit status reports daily to confirm the status of units. 
• Work with the Leasing Specialist to ensure all completed move-in files are ready for the move-in process and ready to schedule. 
• Inspect move-in ready apartments and confirm condition, placing resident move-in gifts at that time, if available. 
• Collect completed files from the Leasing Specialist, after being audited by the Sr. Leasing Specialist/Leasing Manager. 
• Contact future resident(s) to confirm move-in and schedule the move-in 
• On the move-in day, collect move-in funds, renters insurance and perform a move-in inspection. 
• Obtain necessary copies of documents, keys, parking tags, and key fobs for scheduled move-in. Move-In packets should be ready and prepared before the resident’s move-in 
• On move-in day, travel to meet the resident(s) at the assigned property to perform the move-in process. 
• Identify long-standing vacant units and set up mini models. 

Operations: 

• Contributes to the cleanliness and maintenance of each unit by walking, inspecting, and reporting to the Service Team any areas that need to be spiffed.  
• Maintain thorough knowledge of specifications and community policies. 
• Communicate closely with the Resident Services team and provide the resident with a warm department handoff. 
• Additional job duties and responsibilities as assigned. 

YOU HAVE: 

• Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment 
• Personable, positive, team-oriented mindset 
• Ability to multitask, work independently, and manage assigned requests and priorities 
• High school diploma or equivalent experience 
• General computer skills required 
• Must pass background and drug test  
• Must have a valid California driver’s license & car insurance 
• Must have a personal vehicle for business use 

Physical Requirements: 

• Frequently move/traverse, ascend/descend stairs in/around apartment homes and  
• Constantly positions self to bend, stoop, reach, and lift. 
• Occasionally lift/move/carry up to 25 lbs. with/without  
• Frequently lift/move/carry 10 lbs. 
• Constantly communicate, converse, and exchange information with coworkers, vendors, residents, and visitors 
• Ability to remain in a stationary position for extended periods of  
• Ability to observe details at close range (within a few feet of the observer).  
• Constantly operates the computer, 10-key, and other office productivity machinery.   
• Constantly works in low to moderate noise  
• Constantly works in outdoor weather  
• Ability to travel to assigned properties with a personal vehicle daily. 
•  Regular and physical attendance is required. 

 Salary Range:  $19.00-$20.00 per hour, D.O.E.