House Attendant (PM) - Regent Santa Monica Beach presso IHG

About Us:

Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks. 

Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com. 

Job Summary:

As a House Attendant, you will maintain the resort’s elegance and comfort, focusing on overnight operations to enhance our guests’ stay and satisfaction. This position is pivotal in executing deep-cleaning tasks, responding to guest requests, and preparing the resort for the upcoming day with utmost attention to detail and efficiency.  

A little bit about your day:

Reporting to the Director of Housekeeping, every day is different, but you will mostly:

• Promote Regent’s service philosophy and style through our people attributes. 
• Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
• Retrieve housekeeping assignments and other tools essential for your shift. 
• Attend overnight shift briefings.
• Complete the tasks checklist and report any challenges.
• Organize all cleaning supplies and equipment.
• Ensure all chemical bottles are properly labeled following MSDS (Martial safety data sheet guideline)
• Retrieve and wear all PPE (Personal Protective Equipment) and adhere to health and safety protocols during glass care tasks.
• Ensure all public areas, service elevator landings, linen closets, and pro-host stations are thoroughly cleaned. 
• Stock all housekeeping carts with linens, terry, and amenities as outlined in the Hostar pro-host system.
• Ensure all linen closets are adequately stocked with the days' worth of linens, terry, and amenities as outlined with the Hostar pro-host system. 
• Collect soiled linen and trash from rooms when alerted.
• Restock and refill all housekeeping chemicals bottles to ensure an adequate supply for the next day.
• Restock and refill all bulk amenities (i.e. shampoo, conditioner, shower gel, hand soap, body lotion, and bar soap) to ensure adequate supply in housekeeping closets. 
• After restocking, bring all assigned room attendant’s carts to assigned housekeeping closet. 
• Execute cleaning of guest rooms as requested and service areas, adhering to luxury standards and protocols.
• Promptly address and fulfill guest requests and housekeeping needs, delivering exceptional service and ensuring guest satisfaction during overnight hours.
• Communicate with the front desk and other departments to ensure all guest requests are delivered within 10 minutes, and calls are completed in the KYC system. 
• Ensure all cleaning equipment is properly maintained and operating instructions are followed. 
• Comply diligently with all health, safety, and sanitation guidelines to ensure a safe, clean, and healthy environment for guests and colleagues.
• Uphold security measures by vigilantly reporting unusual activities or concerns to maintain a safe and secure environment for guests and staff.

What We need from you:

• Minimum 2 years of housekeeping experience in a luxury hotel preferred.
• Essential verbal and written communication skills. 
• Housekeeping experience in a luxury hotel is preferred.
• Outstanding organizational abilities and skills for taking initiative, problem-solving, multi-tasking, and prioritizing.
• Passionate about hospitality and providing an outstanding guest experience.
• Carrying or lifting items weighing up to 50 pounds and pushing or pulling up to 100 pounds.
• Ability to stand, stoop, and bend repetitively.
• Flexible schedule, able to work evenings, weekends, and holidays.

What you can expect from us: 

The hourly pay range for this role is $25.32 to $31.65. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. 

IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.

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