Director of Global Services presso LiquidStack

As a senior executive reporting to the CEO, the Director of Global Services is responsible for leading and scaling LiquidStack’s global service operations in support of mission-critical environments. This role will ensure consistent, high-performance service delivery across all regions—supporting customer satisfaction, product deployment success, and global expansion.

The ideal candidate is a strategic leader with experience managing service teams in high-growth hardware or industrial technology environments. This individual must be capable of building scalable service models, developing high-impact teams, and driving global alignment across geographies, all while innovating with new tools, technologies, and delivery methods in the rapidly evolving liquid cooling industry.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Current Responsibilities
•    Oversee and optimize existing service operations across the U.S., EMEA, and APAC regions.
•    Manage and mentor global service team members including regional service managers and frontline staff.
•    Ensure consistent execution of service delivery processes, SLAs, and customer satisfaction targets.
•    Address escalations and ensure quick resolution of high-priority service issues.
•    Track and report key service KPIs, including response times, resolution rates, and customer feedback.
•    Maintain high standards of compliance and safety across all service operations.

Near-Term Initiatives
•    Build scalable service infrastructure to support rapid customer deployment of immersion cooling solutions.
•    Lead implementation of a global field service management platform (e.g., Salesforce FSM or ServiceNow).
•    Develop and execute training and certification programs for internal teams and third-party service providers.
•    Collaborate with engineering and operations to streamline product installation, maintenance, and support documentation.
•    Drive initiatives to improve parts logistics, RMA, and warranty processes across regions.
•    Establish regional performance goals tied to uptime, efficiency, and customer loyalty.

Forward-Looking Responsibilities
•    Shape and scale a best-in-class global service model for next-generation immersion cooling technologies.
•    Implement predictive maintenance strategies using IoT, remote diagnostics, and AI-driven insights.
•    Expand service capabilities to support new product launches, AI/HPC data centers, and edge deployments.
•    Lead strategic partnerships with global service integrators and technology providers.
•    Contribute to product feedback loops, influencing design-for-serviceability improvements.
•    Drive revenue-generating service offerings (e.g., managed services, extended warranties, service subscriptions)

PREFERRED QUALIFICATIONS
Education:
•    Bachelor’s degree in engineering, business administration, or related technical field required.
•    MBA or advanced technical degree preferred.

Experience:
•    10+ years of experience in service operations, at least 5 in a global leadership role.
•    Experience supporting complex hardware, cooling systems, or mission-critical infrastructure.
•    Proven track record scaling services in a high-growth, startup-to-enterprise transition environment.
•    Background in data center, thermal management, or clean technology industry highly preferred.

Skills & Attributes:
•    Exceptional leadership and cross-functional collaboration abilities.
•    Deep understanding of service metrics, tools, and performance management.
•    Strong financial acumen—capable of managing global budgets and optimizing cost-to-serve.
•    Tech-savvy with ability to adopt and implement new service platforms and tools.
•    Able to manage through ambiguity and scale operations with limited resources.
•    Culturally agile and effective at managing international teams across time zones.

SPECIAL CONDITIONS OF EMPLOYMENT 
●    Willingness and ability to travel domestically and internationally up to 50% of the time.
●    Must possess valid passport & driver’s license with no infractions that would limit ability to travel.