Scheduling Coordinator presso The Franklin Group

Description

Let’s share a little about FBS and then we welcome you to apply:

• We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company’s change in value over time. Once eligible, you start your journey to ownership with an annual gift of stock averaging 17% of what you make each year! 
• For our seventh consecutive year, we ranked in the Top 10 Best Places to Work in Idaho.
• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with providing materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture some products including trusses, cabinets, doors, and granite countertops.
• Our company is full of outstanding people who have been working for Franklin Building Supply for 10, 20, or 30 years. We’re working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employee-owners.
• We are committed to working safer, smarter, and more efficiently than ever before. We are investing significantly in tools, equipment, training, and positions like this to help our team reach its potential.
• Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx, vision and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary purpose:  Provide support to TVID Exteriors by scheduling all subcontractors for product installations (Framing, doors, trim, and windows), coordinating all inbound warranties, and managing all supporting events. 

Duties and Responsibilities: 

Subcontractor Liaison

• Manage sub-contractor scheduling 
• Maintain an accurate and detailed list of all subcontractors
• Review subcontractor standings (insurance, performance, feedback from the field, etc.) 
• Communicate with subcontractors to support their questions, inform them of compliant standings, and have sit-downs to discuss performance concerns
• Communicate installation schedules, expectations, and payable work orders to subcontractors
• Organize regular subcontractor events for training, appreciation, etc.

Scheduler

• Organize and oversee installation schedules for all installed exterior products
• Organize and oversee schedules for TVID Exterior support events, i.e. Project Coordinator Pre-checks, Post-Checks, Quality Control, Warranties, etc. 
• Maintain accurate calendar and scheduling spreadsheet
• Communicate capacity restraints or concerns to Managers and stakeholders

Warranty Coordinator

• Receive and log all warranty service requests related to installed exteriors
• Assign warranty work to the appropriate subcontractor
• Track warranty performance metrics and recurring issues to support continuous improvement
• Follow up on warranty completion and ensure customer satisfaction
• Collaborate with Project Coordinators and Sales Team to close the loop on warranty concerns

Also

• Always keep safety & quality in mind
• Other duties as assigned

Requirements

Qualifications:

Required:

• General understanding of the construction process and how exterior trades fit into the broader timeline.
• Good judgement and decision-making skills
• Professional demeanor to portray company in a positive manner
• Able to solve problems with minimal supervision
• Manage priorities to ensure efficiency, effectiveness, or sustainability of operation
• Approachable, a good listener and communicating effectively
• Work well with others and provide good team support
• Able to modify your planned daily schedule for unplanned urgencies
• Be a thinker, planner and visionary
• Effective at setting and achieving goals
• Thrive under pressure and juggle multiple tasks with finesse
• Strong leadership and time management skills

Strongly Preferred:

• Computer and general knowledge of Microsoft Office tools
• Familiarity with Framing, Doors, Trim and Windows
• General understanding of installed processes for exterior products
• High School Diploma