Operations Manager, Convention Services presso Smart City Networks

Job Title: Manager, Operations
Location: Houston 
Schedule: Full-Time
Work Style: On-Site Only (This is where the action happens!)
Compensation: Competitive pay, based on experience, within the range of $65,000-$70,000

Who We Are

At Smart City Networks, we don’t just support technology—we power the connections that make the biggest events in the country possible. For more than 40 years, we’ve been the behind-the-scenes tech partner for convention centers, trade shows, and conferences—supporting over 3,000 events annually, from Fortune 500 product launches to global political summits.

With a national footprint and a team of more than 170 professionals, we provide the infrastructure and service that keeps the conversation going—securely, reliably, and at scale.

About the Role

As our Manager of Operations, you'll lead the charge in delivering seamless, high-quality telecommunications services for events, tenants, and facility operations. This role combines hands-on leadership with strategic coordination—managing technical teams, supervising onsite builds, and collaborating with clients and venue partners to ensure everything runs smoothly.

Whether you're leading an install, solving complex connectivity challenges, or mentoring your team, you’re the steady hand that ensures everything stays connected—literally and figuratively.

What You’ll Do

• Manage and develop a team of 2–25 technicians and/or supervisors across show installations and daily facility operations
• Oversee equipment usage, inventory, and scheduling to ensure resources are ready and on time
• Lead onsite setups for events, tenant installations, and permanent infrastructure projects
• Interpret and work from floorplans, blueprints, and network diagrams to design and execute cable routing and telecom installations
• Communicate directly with clients, vendors, and facility management—balancing needs, expectations, and timelines
• Act as the facility’s operational leader and primary contact in the absence of the General Manager
• Order materials, track project timelines, and manage the overall quality of installations
• Support technical training and employee development initiatives to build a high-performing team
• Provide regular performance feedback and annual reviews for team members
• Troubleshoot network issues related to routers, switches, and phone/data systems
• Occasionally work in tight, elevated, or dusty environments to complete infrastructure installations
• Perform other duties as assigned

What You’ll Bring

• 5–7 years of experience in telecom, convention, or event technology services
• 3–5 years of proven team leadership or supervisory experience
• Strong project coordination skills and the ability to manage multiple installations at once
• Ability to read and interpret network drawings, blueprints, and schematics
• Experience installing and maintaining Cat5e/Cat6 cabling and fiber infrastructure
• Thorough knowledge of switch/router configurations and telephone/data connectivity
• High school diploma or GED required; college coursework preferred
• Must be comfortable working in small or elevated spaces as needed

Why You'll Love It Here

We don’t just build networks—we build careers. At Smart City, you'll have the opportunity to lead meaningful work, grow your skills, and be part of a supportive, people-first culture.

Benefits We Offer

• Medical, dental, and vision insurance
• Prescription drug coverage
• Paid time off (PTO)
• Flexible Spending Account (FSA)
• Short-term and long-term disability coverage
• Life and AD&D insurance (basic and voluntary)
• Employee wellness programs
• Life Assistance Program (LAP)
• Tuition reimbursement
• 401(k) retirement plan
• Career development and training programs

Other Important Details

• This is a full-time, on-site leadership position
• Occasional travel may be required
• Employment is contingent upon passing a background check and drug screening

Smart City Networks is an Equal Opportunity Employer.
We’re proud to foster an inclusive workplace where all individuals can thrive. If you require accommodations during the hiring process, please contact us at 702-943-6000.

Ready to take the next step in your operations career? Apply today and help us build the networks that connect people to what matters most.