Customer Service Specialist II presso Seattle Housing Authority, WA

About the Department

We offer competitive salary, great benefits, and work that matters to our community.
 
The Organization: The Seattle Housing Authority (SHA) is a growing, innovative, and mission-driven organization. Our main office is located in vibrant Lower Queen Anne, with field offices across Seattle. We are committed to expanding housing opportunities and strengthening communities throughout the city.

With a dedicated team of over 850 employees, SHA fosters a supportive, dynamic workplace where collaboration and professional growth are valued. Our staff has made us a nationally recognized leader in affordable housing and community development.

We offer competitive compensation, flexible work arrangements, professional learning opportunities, and active employee resource groups. SHA values your unique background and perspective - we encourage you to apply even if you don’t meet every listed qualification. Learn more in our diversity and application equity statement.
 
The position: We are seeking to fill a Customer Service Specialist II position. We are looking for someone to provide a high level of customer care for Seattle Housing Authority clients and other members of the community that require assistance in-person, over email, or via telephone. For additional information on the job, please see the full job description.

How to Apply: To apply, complete the online NeoGov application by clicking the Apply button in the upper right-hand corner of this posting.

Application Tips:

1. Update the Work Experience and Education sections with your most current information. Note: SHA does not accept external attachments such as resumes or cover letters.
2. Complete the Agency-Wide questions. Even if you’ve applied to SHA before, please review and update your responses.
3. Respond to any Supplemental Questions, if applicable.

The ideal candidate has: 

• Minimum one year of experience in office support, clerical, or customer service.
• Equivalent combination of experience and education may be considered.
• Document Imaging experience (preferred).
• Prior experience in mail processing (preferred).

What will you do?

• Assist customers professionally, positively, and sensitively in accordance with SHA standards and values. 
• Help applicants, participants, and residents understand HUD and SHA rules, programs, services, and processes; assist with completing required documents.
• Schedule appointments for clients to meet with program staff.
• Complete third-party verifications and background checks for participant eligibility.
• Perform timely and accurate data entry.
• Maintain printed resources regarding housing programs for public or participant education.
• Perform various record management duties. 
• Carry out basic office support functions.
• Process and deliver USPS mail and inter-/intra-office mail accurately and timely.
• Perform minor office equipment upkeep and ensure office supplies are stocked.
• Participate in developing goals, work plans, performance measures, and service delivery improvements.
• Work respectfully and courteously with others; follow direction and work well under pressure.
• Attend required training and safety meetings; use and maintain personal protective equipment; report injuries, illnesses, and hazardous conditions; follow safety guidelines.
• Respond to resident inquiries regarding housing ledgers and provide clear, accurate explanations.
• Assist residents in completing complaint reports, ensuring all necessary details are documented.
• Support residents with submitting maintenance work orders and follow up as needed. 
• Coordinate with the Language Line to facilitate communication for residents requiring translation assistance.
• Perform routine administrative tasks including printing, scanning, and organizing documents.
• Manage multiple responsibilities efficiently in a fast-paced environment, maintaining a high level of attention to detail and customer service.

The Location: Seattle, WA
 
Why Should You Apply?

• Competitive Salary
• Comprehensive Benefits
  1. Medical, dental, and vision insurance
  2. Public Employees’ Retirement System (PERS)
  3. Generous paid leave and holidays
• Work-Life Balance
  1. Reasonable hours
  2. Opportunity for part-time remote work (dependent on the position)
• Professional Development
  1. On-the-job training and growth opportunities