Pretrial Case Manager presso St Croix County

POSITION SUMMARY:
Pretrial Case Managers support the success of pretrial defendants, many of which have substance use or mental health considerations’, while also holding them accountable to court ordered conditions such as check ins, drug testing, or GPS monitoring. Case Managers are responsible to monitor conditions, including electronically, keep accurate records, and file accurate reports with the court in a timely manner, including conducting Public Safety Assessments on newly arrested individuals each day prior to intake court. Case Managers must be mindful of client’s rights and that engagement in services is voluntary, so Case Managers must work to establish rapport and motivate clients to engage in the services that are accessible and appropriate.  

ESSENTIAL FUNCTIONS:
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.

• Complete assessment and screening for defendants using the COMPAS, PSA, or other tools identified through the referral process. Conduct face to face assessments with individuals, at the office, in the community or other locations to identify needs including substance abuse, criminogenic needs, risk level, medical, psychological, vocational, social, family, and daily living.
• Review daily jail records to determine assessment eligibility. Access and interpret criminal history and court appearance information from multiple sources. Score applicable factors in accordance with assessment rules. Create assessment report with demographic, current charge, criminal history, appearance history, assessed risk score and suggested pretrial monitoring conditions in accordance with pretrial policy. Provide report at daily criminal intake court and be present to answer additional questions or provide further information to the Judge and/or Attorneys. 
• Meet with clients to explain program expectations, complete necessary paperwork, connect to services, and enroll in and monitor compliance with court-ordered conditions, such as drug testing or electronic monitoring. Report on compliance, troubleshoot issues, and manage participant payments as required.
• Attend court hearings, respond to questions asked by judges, and testifies, when necessary, in addition to drafting reports for judges on participants as necessary in conjunction with pretrial policies. 
• Facilitate cognitive-behavioral intervention groups, track attendance in the DOC Portal, and coordinate with referral sources. Group sessions are typically held weekly in the evenings.
• Manage program logistics by collecting participant payments, billing for supplies, and generating invoices as required.
• Maintain confidential records; facilitate data collection necessary to identify and monitor local trends related to court case processing, prevalence of specific risk and needs factors, etc.
• Document all referral contacts and assessments; prepare assessment reports and other written materials; comply with all record-keeping requirements. Enter assessment results into various reporting systems when required.
• Communicate regularly with clients, service providers, and stakeholders to support client success, coordinate services, and improve outcomes. Apply crisis intervention and motivational interviewing as appropriate.
• Develop and maintain relationships with the Courts, law enforcement, District Attorney’s office, Public Defenders office, DOC, jail personnel, and other stakeholders to improve supervision, agency coordination and outcomes.
• Attend training and other work-related conferences as necessary to stay current with relevant best practice standards, local/state/national trends and technology as it relates to pretrial supervision, substance use, treatment courts, diversion programs, risk and needs assessments, and other criminal justice activities.
• Support other staff and departments by screening participants for substance use, answering calls, responding to walk-ins, and following up on faxes and emails, etc. Provide customer service and assist court users and the public in the navigation of the justice system and/or Government Center. Provide accurate information and resources without giving legal advice. 
• Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES  

• Knowledge of the fundamentals of behavioral sciences.
• Knowledge of court systems and criminal justice proceedings; court processes and procedures.
• Knowledge of and ability to provide motivational interviewing, case management, and coordination for individuals with a range of needs.
• Knowledge of available community resources for the consumer groups.
• Knowledge of and ability to effectively utilize the principles of strategic and long and short-range planning.
• Ability to plan, develop, implement, and evaluate projects and programs.
• Ability to maintain a professional demeanor when dealing with the public and participants.
• Ability to perform detailed work accurately and independently in compliance with stringent time limits with minimal direction and supervision.
• Ability to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
• General knowledge of and ability to comprehend County and department policies, procedures, and practices.
• Knowledge of local government organization and its departmental operating requirements.
• Ability to analyze and prepare organizational and functional reports from research data.
• General knowledge of standard office procedures, practices, equipment and office assistance techniques.
• Knowledge of the use of a multi-line telephone system.
• Ability to work the allocated hours of the position.

LANGUAGE SKILLS  

• Ability to communicate effectively with other members of the staff, supervisor, and the public. 
• Ability to communicate clearly and concisely in both written and verbal form. 
• Must be proficient in workplace English and spelling.
• Ability to read County policies and procedures; written instructions, general correspondence; MSDS sheets, safety manuals, maps, etc.

MATHEMATICAL SKILLS

• Ability to calculate mathematical calculations. 

REASONING ABILITY

• Ability to research and analyze detailed or complex information, define problems, evaluate alternatives, and recommend effective solutions.
• Ability to apply sound judgment in decision-making and draw appropriate conclusions from available facts.
• Ability to understand and effectively carry out verbal and written instructions.
• Ability to develop, interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations. 
• Ability to define problems and deal with a variety of situations.
• Ability to think quickly, maintain self-control, and adapt to stressful situations.
• Ability to maintain discretion regarding business-related files, reports and conversations, within the provision of open records law and other applicable State and Federal Statutes and Regulations.
• Organizational and time management skills needed to meet deadlines.
• Must have ability to work accurately with attention to detail.
• Ability to maintain confidentiality.
• Ability to prepare and maintain accurate and concise records and reports.

PHYSICAL AND WORK ENVIRONMENT:
The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law.  Employees needing reasonable accommodation should discuss the request with the employee’s supervisor.  

PHYSICAL REQUIREMENTS

• This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to handle, feel, and perform fine motor skills and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.
• Work has standard vision requirements.
• Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
• Work has some exposure to environmental conditions.
• Work is generally in a moderately noisy location (e.g., business office, light traffic). 
• May require dealing with persons who are hostile, aggressive, abusive or violent, posing threatening conditions.

WORK ENVIRONMENT

• Work is primarily in an office or courtroom setting.  
• May occasionally need to meet with participants in Jail.
• Cognitive Behavioral group facilitation is in a classroom setting, typically in the evening. 

MINIMUM QUALIFICATIONS:

EDUCATION AND EXPERIENCE REQUIREMENTS

• Associate degree in Criminology, Criminal Justice, Substance Abuse, Behavioral Health, Psychology, or closely related field.
• Three (3) years of experience working in a community justice system.
• An equivalent combination of related education and work experience may be substituted for above.
• Must successfully pass criminal background check and be TIME certified.
• Must obtain COMPAS certification within six months of hire.
• Must obtain certification as a Certified Pretrial Services Professional within six months of hire.
• Must obtain Moral Reconation Therapy (MRT) certification within six months of hire.