- Professional
- Ufficio in Calgary
Customer Support Calgary, Alberta
Customer Engagement Specialist
Description
Customer Engagement Specialist
Why YOU want this position
At Enverus, we’re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.
We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we’re helping our customers make better decisions that help provide communities around the world with clean, affordable energy.
The energy industry is changing fast. But we’ve continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn’t be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.
Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow
As a Customer Engagement Specialist, you will be Responsible for helping drive customer success. Providing training, tools, and resources for customers to understand and support the Business Automation products they have purchased. Creating and executing supplier strategies for new product implementations. Assisting customer's supplier base in utilizing products through training and communications via email, phone, and in application messaging. Consulting with customers to review existing business processes and metrics. Provide process improvement recommendations to customers based on established best practices.
Performance Objectives
- Coordinate and execute onboarding activities for suppliers via email, OpenInvoice, and phone as per the Service Level Agreements.
- Create and execute supplier strategy for new projects and new product implementations of moderate to high complexity, as required to drive a successful rollout.
- Complete and execute Supplier Optimization Program analysis, and all associated tasks.
- Provide timely and quality support to clients.
- Gather information necessary to make decisions; anticipate and resolve problems in a timely manner.
- Work autonomously with general direction from team manager.
- Conduct training for customers related to best practices on product processes, and Supplier Onboarding related activities.
- Focus is exclusively on the E-payables product line.
- Requires broad knowledge of various operational procedures and tools.
- Provide training and assistance for Associate Customer Engagement Specialists.
Competitive Candidate Profile
- Bachelor's degree or equivalent work experience.
- 3 - 4 years related experience in software service delivery and/or accounting/finance.
- Experience in oil and gas industry preferred.
- 1+ year experience in project management preferred.
- Receives general instructions and supervision on support tasks and team assignments.
- Problems faced can be difficult but are not typically complex.
- Ability to manage multiple tasks in high pressure situations.
- Ability to manage client relationships as a single point of contact.
- Must possess excellent organizational and time management skills.
- Must possess excellent communication and facilitation skills.
- Strong organizational skills, set priorities and meet deadlines.
- Ability to learn new skills with little guidance to meet client needs.
- Proficient with Microsoft Office Products including Word, Excel, PowerPoint, Visio.
- Proficient with customer-facing tasks such as presentations and onsite activities.
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