Product Manager – Cloud Communications presso proximus

BICS is connecting the world by creating reliable and secure mobile experiences anytime, anywhere. We are a leading international communications enabler, one of the key global voice carriers and the leading provider of mobile data services worldwide.

Our solutions are essential for supporting the modern lifestyle of today’s device-hungry consumer – from global mobile connectivity, seamless roaming experiences, fraud prevention and authentication, to global messaging and the Internet of Things.

Headquarters in Brussels with a strong presence in Africa, Americas, Asia, Europe and Middle East. We have regional offices in Madrid, Dubai, and Singapore, a satellite office in Beijing and local representation in Bern, New Jersey, Miami, Montevideo, and Toronto.

Pioneering into the future of Next Generation communications. We have achieved a series of World’s Firsts successes with the launch of the first LTE Roaming relation or the first VoLTE International call between Europe and Asia, to name a few.

With a diverse and multicultural team of about 600 employees, we continuously strive to provide customers with the highest level of quality, reliability, and interoperability, enabling them to maximize their end-user value.

Task Description

Location: Brussels, Belgium (Hybrid)

Please note that this position is based in Brussels and offered as a permanent contract (CDI). It is not a freelance opportunity. The role requires on-site presence 2 to 3 days per week.

About the Role

Are you passionate about shaping the future of cloud communications? We are seeking a dynamic Product Manager to drive the development, positioning, and success of our cloud communication products—including Toll Free numbers, DIDs, mobile numbers, and SIP Trunking. This is a pivotal role, blending strategic vision with hands-on execution, ensuring our products meet market needs, regulatory requirements, and ambitious business objectives.

Key Responsibilities

• Market Insight & Strategy: Gather and analyse customer, market, and product data to define and refine product strategies, identify new opportunities, and adapt to evolving scenarios.
• Product Positioning: Develop the marketing mix, benchmark against competitors, and validate concepts with key customers to create actionable marketing plans.
• Operational Excellence: Maintain up-to-date contracts and product documentation, organise regular product team meetings, and streamline processes for existing products.
• Pricing & Financials: Own the pricing strategy for your product portfolio, ensuring alignment with both regional and global business goals.
• Cross-functional Collaboration: Lead product review meetings, collect field feedback, and work with other departments to enhance the value proposition and customer satisfaction.
• Project Leadership: Oversee the implementation of new product features, applying best practices in project management to deliver on time and within budget.
• Business Planning: Monitor market trends, forecast demand, assess risks and opportunities, and contribute to annual budgeting and cost optimisation.

Your Profile

What We’re Looking For

• University degree (or equivalent experience)
• 3–5 years’ relevant experience in product management, ideally within cloud communications or a related field
• Fluent English (additional European languages are a plus)
• Strong leadership, communication, and project management skills
• Customer-centric mindset with a drive for results and innovation
• Technical understanding of cloud communication services and products

What Success Looks Like

• Deep knowledge of cloud communications and a willingness to challenge the status quo
• Forward-thinking approach, balancing technological evolution with financial performance
• Full ownership of products, from concept to successful implementation
• Effective integration of customer requirements into the product roadmap
• Support for the sales organisation in achieving commercial targets

Why BICS?  

• We are international, diverse, and inclusive: You will be part of a very diverse and international team. The BICS team counts around 55 different nationalities. Get to know about other cultures while interacting with your colleagues globally.
• Our company culture is strong: You will be working in a dynamic environment where we encourage our people to embrace a Growth Mindset and empower them daily to bring new ideas, experiment and collaborate towards efficient innovation. 
• We invest in our people: From talent programs and mentorship possibilities to Learning and Development channels, but also a strong emphasis on internal mobility, we foster an environment where upskilling, career coaching and leadership development will help you maximize your potential.
• Remote and flexible working are part of our DNA: We believe in the power of flexibility and autonomy. Our people make their own work arrangements, they generally come to the office 2 days a week and are free to work from home the rest. We also allow our employees to work 10 working days a year from their travel destination.   
• Our list of benefits is exhaustive: Because we know the offer makes a difference, our salary package is more than attractive:
  • A competitive base salary and short-term incentives (a yearly bonus linked to individual and company performance)
  • Comprehensive insurances including hospitalization insurance, outpatient care insurance, life insurance, disability insurance and travel insurance, fully funded by BICS
  • A supplementary pension plan, fully funded by BICS
  • A flexible mobility package including a company car or car allowance, a mobility budget for flexible commuting including a fuel card, bike lease options, etc
  • A telco offer including free internet at home, budget for a mobile phone, a monthly phone plan and many discounts on the Proximus products catalog
  • Additional benefits such as meal and eco vouchers, 32 vacation days, corporate discounts through Benefits@Work,…
  • Wellbeing at work: yoga and pilates classes, corporate events, etc. 

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