- Professional
- Ufficio in Medellin
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
SalesOps Manager – Job Description – 2025
The Sales Operations Manager is responsible for managing functions and a team essential to sales force productivity for high velocity, high growth SaaS products. These include the quote support function to support the RFQ process, order creation and ensuring revenue assurance and financial compliance. This role is responsible for overall productivity and effectiveness of the SalesOps quote support, cancellations, and customer transfers and mergers team, providing daily guidance and leadership, as well as, optimizing key workflows to remove friction from the Sales Process. This role will lead the team that serves as a gatekeeper supporting Sales Team members with guidance on quote creation, cancellations, contract modifications, and commercial terms escalating issues to Sales Leadership Teams as needed.
Specific responsibilities include:
- Maintaining strict adherence to case queues and case completion.
- Measure milestones for sales operation case progression.
- Provide tactical oversight to the Sales Operations team.
- Identify process improvements areas and successfully implement process changes.
- Supporting sales teams 24x7 with all sales operations activities.
- Working with Sales to ensure adherence to sales operations SLAs.
- Ensure contracts get booked as per Kaseya financial guidelines
- Support the business operations and finance teams interpreting complex transactions, producing supportive documentation for audits, and analysing deal metrics to determine recurring revenue and total contract value metrics
What are we looking for?
- 3-5 years of experience in sales operations as a SFDC subject matter expert with proficiency creating reports, optimizing processes, training new hires, and managing dashboards
- Bachelor's degree required, technical or business-related field preferred.
- Ability to understand high-level sales strategies, translate them into system and process improvements, and ensure local execution and business impact.
- Advanced Excel skills with a strong understanding of Salesforce.
- Experience directly managing remote employees
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
