Crytek is looking for a Service Desk Technician to join the IT Team in our new state-of-the-art office in Frankfurt, Germany.
As the key member of our service desk team, you will work as part of the team supporting our hybrid infrastructure. You will lead the day-to-day operations of our studio, ensuring the efficiency and performance of our studio, which includes 500+ endpoints, hybrid workers, and a mix of on-premises and cloud-based services. You will be expected to suggest improvements to our service, and work with the helpdesk team to improve our service every day.
Crytek is looking for a Service Desk Technician to join the IT Team in our new state-of-the-art office in Frankfurt, Germany.As the key member of our service desk team, you will work as part of the team supporting our hybrid infrastructure. You will lead the day-to-day operations of our studio, ensuring the efficiency and performance of our studio, which includes 500+ endpoints, hybrid workers, and a mix of on-premises and cloud-based services. You will be expected to suggest improvements to our service, and work with the helpdesk team to improve our service every day.
Responsibilities
Proven track record in service desk leadership, leading a service desk team, triaging tasks and mentoring team members
Technical Support for all studio employees on a busy helpdesk, in fixed locations and hybrid
Supporting Windows OS and all software deployment, configuration, and patching
Troubleshooting and resolving user hardware and software issues
Providing Tier 0 to Tier 2 support and escalating Tier 3 and complex issues to the back office or third-party vendors
Monitoring and maintaining hardware and software systems for optimal performance
Managing user accounts, access permissions, and development tools
Asset Management, managing and tracking all hardware and software inventories
Overseeing licensing and purchasing of hardware and software assets
Onboarding & Offboarding, Handling setup for new hires, moves, and employee offboarding processes
Documentation, Creating and maintaining detailed technical documentation and knowledge base articles
Requirements
Proven experience as a service desk lead or in IT support working with help desk software to an agreed SLA
Strong technical knowledge of Windows desktop hardware troubleshooting, build, and replacement
Strong technical knowledge of software troubleshooting, install, and maintenance
Proficiency in diagnosing and resolving technical issues efficiently
Experience in Active Directory, O365, MS Windows environment
Knowledge of remote desktop applications for hybrid work such as Parsec, Citrix, or others.
Experience in security applications such Defender, Crowdstrike or others
Excellent English communication skills, both written and verbal
A problem-solving mindset with attention to detail
Willingness to relocate to Frankfurt am Main, Germany
Pluses
Worked in the games industry
Experience with MacOS and Linux systems
Familiarity with troubleshooting network issues
Familiarity with troubleshooting server and VM hardware
Familiarity with troubleshooting software such as Perforce in development environments
What you can expect from us
Career Path
Your professional development is important to us, so we have laid out a career plan to help you progress towards your goals and objectives.
Relocation Support
We offer a relocation budget and full coverage of flights to Frankfurt for you and your family.
You can expect extensive assistance with visa, work permits, and communication with authorities during the relocation process, as well as help settling into Germany (e.g. setting up appointments with banks, government agencies, schools, landlords, finding apartments etc.).
Company Apartment
To help you get settled, we provide you with a fully furnished company apartment during your first three months in Frankfurt.
Public Transport Pass
Discover Frankfurt by bus, tram and metro – free of charge.
Gym Card
A healthy body is a healthy mind. We offer a membership at the premium gym chain Fitness First in Germany. Work out, join group fitness classes, or relax in the wellness facilities.
State-of-the-art Office
We’ve recently moved into a brand-new, modern office located in the heart of Frankfurt. Our new workspace is designed to inspire creativity and collaboration, with open areas, quiet zones, and top-tier facilities — all just steps away from public transport, restaurants, bars and cultural hotspots.
International Environment
We truly embody diversity at Crytek. With employees from over 42 different countries, we define ourselves by our cultural diversity.
German Classes
Understanding the local culture will make your stay abroad more enjoyable, and Crytek supports that by offering German language courses for you and your family.
Events
Join us on our exciting company events, including new starter breakfasts, summer and winter parties, our annual trip to Gamescom in Cologne, and many more!
Vacation Days
At our Frankfurt office you can enjoy 24 days of vacation per year, and every 2 years you get 1 more (up to a maximum of 28 days). You will also have on average 10 public holidays on top of the days you take off.
Questi cookie sono necessari per il funzionamento del sito e non possono essere disattivati nei nostri sistemi. È possibile impostare il proprio browser in modo da bloccare questi cookie, ma alcune parti del sito potrebbero non funzionare.
Sicurezza
Esperienza dell'utente
Cookie orientati al gruppo target
Questi cookie sono impostati attraverso il nostro sito web dai nostri partner pubblicitari. Possono essere utilizzati da queste aziende per profilare i vostri interessi e mostrarvi pubblicità pertinenti altrove.
Google Analytics
Google Ads
Utilizziamo i cookie
🍪
Il nostro sito web utilizza i cookie e tecnologie simili per personalizzare i contenuti, ottimizzare l'esperienza dell'utente e per indvidualizzare e valutare la pubblicità. Facendo clic su Ok o attivando un'opzione nelle impostazioni dei cookie, l'utente accetta questo.
Le migliori offerte di lavoro da remoto via e-mail
Unisciti alle oltre 5'000+ persone che ricevono notifiche settimanali sulle offerte di lavoro da remoto!