SMR Technical Support Specialist presso Toyota Financial Services

The role in a nutshell: To pro-actively manage and maintain the SMR price check and term settings for the maintained fleet vehicles within KINTO as well as providing support with minor authorisations and routine reporting tasks associated to the technical team and SMR.

A bit about the ‘Department’: Operations oversee the in-life care of our customers’ vehicles ensuring they are serviced and maintained, that all administration is carried out, and that they are correctly disposed of at end of contract.

What you’ll be doing:

• You will be able to Manage all Price check and auto approval rules within EPYX/1-Link related to SMR for all OEM’s.
• You will support with minor authorisations from approval requests within our approved repair network on car, LCV & HGV.
• You will gain understanding of the overall working of the Operations department at a high level and have selective Cross training applicable to your current role and operations.
• You will be providing support to the team by completing routine SMR reporting essential for the role and the team.
• Support with all KPI and SLA related functions within the team (email/calls).

How you could stretch this role:

• Occasionally provide specialist support by attending meetings as a subject matter expert related to SMR rules sets and be able to create basic PP slides related to this topic.
• Involvement with QCC’s.
• Be able to Demonstrate TPS/TWOW within the workplace. (Muri, Muda & Mura).
• Conduct a 5-Why – Problem solving.
• Provide support to the Team leader related to the team’s daily management board.
• Collaborate with OEM’s to build aftersales relationships.

Experience you’ll gain:

• Knowledge of our systems.
• Presenting and fully understanding the team’s Daily management bord.
• Further enhance your Excel skills for problem solving and visualisation.
• (TWOW)
• Toyota Way Of Working.
• (TPS)
• Toyota Production System.

How we’ll support you:

• A full KINTO induction Plan tailored to you.
• Provide a great learning opportunity to develop the core skills required to excel in the role.
• Give you the space and opportunity to be your whole self at work.
• Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.

As a manager:

• Regular 1:1’s to provide direction and guidance.
• Clear objective setting via our performance management process.
• On-going coaching.
• Always available for support as needed.

What you’ll get to own:

• The SMR price check terms within EPYX/1-Link.
• Processes and procedures related to this role utilising Pro-map.
• Routine team reporting.
• Ad hoc report requests related to this role
• Your own personal development suited to your learning and need.

Requirements

Key Experience & Skills:

• Experience essential within the motor industry related to SMR.
• Excel skills.
• Ability to adapt to change.
• Self-motivated with enthusiasm to succeed.
• Knowledgeable and enthusiastic user of processes and systems.

Attributes & Behaviours

• Analytical approach.
• Strong problem-solving ability.
• Excellent accuracy and attention to detail.
• Collaborative skills.
• Team player.

Benefits

• Bonus earning potential
• 25 days holiday + 8 days bank holiday
• Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
• Hybrid working policy 2 days from home each week should you want to
• Car Scheme following passing of probation
• Private Medical Cover
• Life assurance scheme
• Discounts on different retailers
• Free onsite car parking
• Onsite nursery with discounted prices
• Well-being hour each month
• Discounts on Toyota & Lexus Cars
• Well-being events
• Volunteer Days
• Employee assistance programmes
• Free fruit in the office

KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Our Recruitment Process:

At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self. On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.