Enrollment Center (Fin Aid Specialty) Student Employee, #2113 presso Oakton College

Overview:

The Enrollment Center Financial Aid Specialty student will provide customer service and support to the Financial Aid Office (Suite 1740). The student employee will be trained on administrative tasks, customer service, and be able to deliver information about the College and steps to the financial aid process and related technologies. They will assist in maintaining accurate electronic and paper records for the office. Must follow all federal, state and institutional laws including the Federal Educational Rights and Privacy Act. Must be able to work independently when supervisor is out of the office and provide support to other team members. Will work on special projects as needed by staff.

Campus Location:

Des Plaines

Length of Employment: 2025-2026 academic year, with opportunity to renew.

Can a student do homework on this position? Rarely

Hours available: 15-20 hours a week within regular office hours M-F: 8:30 am- 5:00 pm

Schedule flexibility: Work schedule flexible to semester course schedule and availability. Once a schedule is accepted, students are expected to follow through with their determined schedule with minimal adjustments.

Tasks, Duties and Responsibilities and Learning Outcomes:

- Greets students and delivers general information (CM, PF)

- Assist students with accessing their financial aid records and information (CM, PF)

- Make and answer phone calls on behalf of the office (CM)

- Office support and record maintenance (scanning/filing, copying) (TC)

- Maintain confidentiality and secure handling of paperwork containing personal or academic information. (PF)

- Communicate with staff and supervisor regarding any challenges or issues that arise during each assignment and collaborate with staff in finding resolutions. (CT, TW)

- Complete other projects as assigned by the supervisor and office staff (PF, TW)

Student Employment Learning Outcomes Defined:

The National Association of Colleges and Employers (NACE) has identified 8 career readiness competencies that broadly prepare college students for a successful transition into the workplace. Listed in alphabetical order, the include:

1. Career and Self- Development (CD)

2. Communication (CM)

3. Critical Thinking (CT)

4. Equity and Inclusion (EI)

5. Leadership (LD)

6. Professionalism (PF)

7. Teamwork (TW)

8. Technology (TC)

For more information about the NACE Career Readiness Competencies, please visit:

www.naceweb.org/career-readiness/competencies/career-readiness-defined/.

Candidate Qualifications (Knowledge, Skills, and Other abilities):

- Must be currently enrolled at Oakton College in at least six credit hours during the Fall and Spring semesters. Employment over the summer is allowed for students taking at least 1 credit class during the summer, or students continuing registration into the following Fall semester.

- Can show proof of eligibility to work in the United States.

- At time of hire a minimum GPA of 2.0 or first semester enrolled at Oakton.

- Excellent in-person and telephone customer service and communication skills, able to handle a large volume of tasks & trusted to work alone independently.

- Must have good organizational skills, general computer skills, attention to detail and multitask skills.

- General office skills such as typing, filing and ability to operate office machines needed.

- Dependable & flexible with work schedule required.

- Current Oakton GPA will be used in consideration of candidates.

Application Process:

All interested applicants should complete an online application and provide a resume.

Please contact the Career and Transfer Center with any questions regarding the application and resume upload process.